low-code developer for contact centers

Worldline helps businesses accelerate growth through secure payments technology. Its technology powers millions of businesses across five continents and supports the evolution of how the world pays and gets paid.

• Design and implement complex Genesys Cloud contact center solutions;
• Configure, develop, and maintain advanced call flows, routing strategies, IVRs, integration points, monitoring, and reporting tools;
• Support the Genesys Cloud platform, manage incidents, support users, and follow up on telephony platform incidents;
• Provide second-level application support and handle sporadic weekend or out-of-hours assignments;
• Maintain assignments, follow up, and report through Jira tickets;
• Manage DNIS, agent phone numbers, and telephony-related topics;
• Propose process and configuration optimizations;
• Ensure the operation of services developed by external software suppliers;
• Plan and implement releases in coordination with customers and software suppliers;
• Integrate new applications into the production environment;
• Create and update specifications for internal and external parties around CTI platforms;
• Lead contact center projects using Genesys Cloud capabilities and maintain links with related projects and programs;
• Manage partner invoices and budgets;
• Manage relationships with external suppliers;
• Collaborate with the core team and share knowledge to deliver scalable contact center solutions.

• 5+ Years of recent hands-on experience with Genesys Cloud solutions;
• Strong knowledge of Genesys Cloud capabilities;
• Ability to work independently and collaboratively in a multidisciplinary team;
• Ability to develop subject matter expertise across supported systems and technologies, including technical details and operational processes;
• Strong analytical and problem-solving skills;
• Experience working in a support environment and liaising with end users;
• Flexibility to work outside regular business hours for CTI solution maintenance;
• Fluent English and good written and oral communication skills;
• Interest in continuous learning;
• Nice to have: knowledge of scripting languages for IVR and surveys, expertise in creating, analyzing, and repairing large-scale distributed systems, working knowledge of Excel Macros, Genesys administration, or voicebots and chatbots.

• Private medical and life insurance;
• MyBenefit Platform;
• Holiday allowance;
• Public transportation allowance;
• Meal allowance;
• Annual bonus.