AI engineer in customer experience

At ML6, we design, build, and deploy AI solutions that are used in production for a broad range of industries, all the while driving AI towards making a positive impact. Our people are smart, ambitious and always curious. As a Principal Engineer, you will further build out the strategy of our AI offerings across all our ML6 domains, with a notable focus on the Customer Experience and Emerging domains.

• Define the Future: You will take ownership across an entire domain, business capability, or cross-project strategy (e.g., Emerging, or Cyber Offering), deciding where to invest our efforts, and how we approach the market.
• Win Big Deals: Act as a key technical differentiator in winning large deals by understanding complex customer challenges and translating them into compelling, AI-powered solutions in client conversations.
• Lead the Way: Guide some of our largest and most complex projects from ideation to successful delivery. Be responsible for the delivery excellence across projects by building reusable building blocks and fostering knowledge sharing.
• Solve the Toughest Problems: Act as a critical resource for project teams, helping them overcome complex technical, functional, and organizational challenges to ensure projects stay on track.
• Orchestrate and Direct: Motivate teams, facilitate clear communication, and set responsibilities to ensure collective efforts are aligned with strategic goals. Provide technical or functional guidance and support to tech leads.
• Be a Thought Leader: Share your expertise and operate as a thought leader both within ML6 by accelerating working groups and externalizing domain knowledge across the company, as well as externally through representing us at industry events.

• 8+ years of experience in tech or consultancy with a proven track record of delivering large and complex AI/software projects
• A deep passion and knowledge of GenAI, conversational AI, and/or agentic systems, with a clear interest in customer-facing use cases and emerging technologies
• Strong understanding of enterprise technology landscapes, and the organizational realities of implementing AI solutions at scale
• Comfortable commanding room presence with executive stakeholders (CTO/C-level) and owning pre-sales technical design
• A strategic mindset with the ability to bridge the gap between technical solutions and business value, effectively communicating with both technical teams and C-level executives
• Exceptional conflict resolution skills and the ability to ensure resolution in critical situations
• A proactive and self-starting leader who thrives on taking full ownership of projects, teams, and domains
• Strong communication skills in English
• Будет плюсом: extra plus when speaking a local language like Dutch or German on top

• Driving seat: Whether you want to grow further in your role or expand scope and responsibilities at one point, we shape the path together and provide support to accelerate your career in our fast evolving environment.
• Take ownership from day one: We want you to act like a shareholder—so we make you one. We provide stock options, ensuring you truly share in our collective success.
• Value driven innovation: Our work is guided by a commitment to Do Good and Excellence in Delivery. You’ll work on challenging, diverse projects where your passion for technology creates a real-world impact.
• Transparent rewarding: We offer an attractive, optimized total package. The salary scale for principal roles typically ranges between €105k – €130k in Germany and the Netherlands; €92k – €106k for Belgium gross/year + additional benefits and bonuses. Your salary of course depends on your expertise and impact. This expertise will be translated to a level and scope group on our salary grid and will be defined during the hiring process.