ux designer in banking

Barclays is establishing a central User Experience function as part of a greenfield program in Markets - Post Trade, focused on improving end-to-end experiences across its application portfolio.

• Solve complex interaction problems and identify opportunities to improve the user experience
• Manage UX for product development and set its strategic direction
• Support the bank’s senior management team and manage product development risk across the organisation
• Develop the strategic direction for product development UX, including implementing up-to-date methodologies and processes
• Manage product development UX initiatives, oversee colleagues and their performance, implement departmental goals and objectives, and oversee departmental efficiency and effectiveness
• Manage relationships with product development UX stakeholders, identify relevant stakeholders, and maintain the quality of external third-party services
• Develop and implement policies and procedures for product development UX
• Manage product development UX risks, develop mitigation strategies, and maintain alignment between the bank’s product development UX and compliance functions
• Monitor the UX department’s financial performance, including revenue, profitability, and cost control
• Conduct market research on trends, the competitive landscape, and regulatory changes to identify market opportunities
• Contribute to or set strategy, drive requirements, and recommend change
• Plan resources, budgets, and policies; manage and maintain policies and processes; deliver continuous improvements; and escalate policy or procedure breaches
• Define jobs and responsibilities and plan for the department’s future needs and operations when managing a team
• Counsel employees on performance and contribute to employee pay decisions and changes when managing a team
• Lead specialists and influence departmental operations in line with strategic and tactical priorities, balancing short- and long-term goals and ensuring budgets and schedules meet corporate requirements when managing a team
• Guide technical direction as a subject matter expert and lead collaborative, multi-year assignments as an individual contributor
• Guide team members through structured assignments, identify when additional areas of specialisation are needed, and train, guide, and coach less experienced specialists as an individual contributor
• Advise key stakeholders, including functional leadership teams and senior management, on functional and cross-functional impact and alignment
• Assess and mitigate risks in support of control and governance
• Demonstrate leadership and accountability for managing risk and strengthening controls related to the team’s work
• Apply understanding of organisational functions to support business goals
• Collaborate with other areas of work and business-aligned support areas to stay informed about business activity and strategies
• Develop solutions through sophisticated analytical thinking, compare complex alternatives, analyse problems in depth, and create innovative solutions
• Incorporate extensive research into problem-solving processes
• Build and maintain trusted partnerships with internal and external stakeholders, using influencing and negotiation skills to achieve business objectives
• Demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays Mindset of Empower, Challenge and Drive

• Experience in visual design and product design
• Experience creating interactive Figma prototypes
• Experience in interaction design
• Experience in journey mapping and information architecture
• Demonstrate creativity and imagination, and take a collaborative approach
• Be assessed on critical skills relevant to success in the role, including risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and role-specific technical skills

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