Product Designer (UX/UI)

We’re a luxury travel company of around 100 people, connecting guests with exceptional villas and helping property owners reach the right customers.

A great experience depends on more than our website. It includes how guests find and book a villa, how owners advertise and manage their properties with us, and how our internal teams support those relationships.

We’re looking for a mid-level Product Designer (UX/UI) to help us understand and improve these experiences. You’ll be our sole designer, with a strong emphasis on user research, customer journey mapping and making complex processes easier to navigate.

Your first priority will be to help us build a shared understanding of our users and their journeys. We don’t yet have a comprehensive view of how guests, property owners and internal teams interact with our business, where they encounter friction, or which improvements would make the greatest difference.

You’ll work with colleagues across the company to uncover those needs, map the current experience and turn your findings into practical improvements. Your work will span digital interfaces and the wider service around them, including communications, operational processes and handovers between teams.

This is a hands-on role for someone who enjoys asking questions, making sense of complexity and taking ideas from research through to clear, considered design. UX will be your main strength, supported by the UI skills to create polished, accessible experiences that reflect a luxury brand.

Understand our users and map their journeys

Turn insight into improvements

Establish a practical design approach

How we’ll support you

As our sole designer, you’ll have ownership of your craft and a clear manager to help set priorities and resolve competing demands. We’ll support access to users and colleagues for research, and work with you to keep the scope achievable.

Your primary remit will be user experience and digital interface design. Marketing campaign creative and day-to-day graphic design will sit outside the core responsibilities of this role.

What success will look like