product designer for travel subscriptions

eDreams ODIGEO operates a global travel subscription platform powered by a proprietary AI platform. Its Prime programme provides members with a multi-product travel offering including flights, hotels, rail, dynamic packages, and car rental across multiple markets.

• Design intuitive solutions for complex end-to-end processes, including automated flight changes and subscription retention;
• Improve internal agent tools and customer self-service experiences using user insights;
• Use qualitative and quantitative research, market trends, and best practices to inform design decisions;
• Participate in user research activities and usability studies;
• Connect design strategies with business goals, KPIs, metrics, and measurable outcomes;
• Use Service Blueprinting to design interconnected service levels, internal processes, and tools;
• Lead Voice AI and chatbot flows for phone and chat interactions;
• Translate business rules and technical constraints into visual flows and diagrams;
• Design corner cases and error-handling experiences;
• Provide functional specifications to front-end engineers;
• Contribute to the Design System to support scalability and code consistency;
• Align with operations and product leads on operational KPIs, SLAs, and performance metrics;
• Manage stakeholder expectations throughout the project lifecycle;
• Communicate design value and influence stakeholders through user experience and KPI impact.

• 5+ Years of experience in Product Design, including substantial experience with B2B, SaaS, Enterprise Tools, or complex Fintech/Logistics products;
• Proven experience mapping complex end-to-end user and agent journeys across digital and operational touchpoints;
• Ability to understand how changes in one part of a flow affect the broader ecosystem;
• Practical and conceptual understanding of Voice and Chatbot interaction patterns, multimodal models, and prompt design;
• High proficiency in visualizing complex logic with tools such as FigJam, Miro, or Lucidchart;
• Proactive interest in AI tools and Generative AI opportunities;
• Ability to use qualitative and quantitative data to justify design decisions that improve efficiency and resolution rates;
• Experience working with existing component libraries and design systems and providing clear developer specifications;
• Nice to have: Experience in Conversational UX or Voice User Interface (VUI) design, travel tech or complex booking/disruption management systems, familiarity with integrating AI models and LLMs into product UI/UX.

• Competitive salary and benefits package with flexible benefits;
• Performance-based bonuses;
• Prime Plus membership;
• Birthday day off;
• Discounts and partnerships;
• Relocation support;
• Choice of equipment with the option to keep it free after 3 years;
• Free Coursera access, soft skills workshops, tech training, leadership development, and an onboarding programme;
• Personalised career paths, the eVOLVE Program, internal mobility, and promotion opportunities;
• After-work events, padel tournaments, parties, and communities based on personal interests;
• Free fruit, coffee, and tea at the offices;
• Agile Mindset environment;
• No dress code.