product designer for digital customer experiences

Sky is a leading media and entertainment brand serving 24 million customers across 6 countries. Its Customer Experience Centre of Excellence creates better digital experiences for customers across the UK and Ireland.

• Deliver intuitive, evidence-based experiences across web and native platforms;
• Provide design vision and guidance, using research insights and data to champion the customer voice and align it with business strategy;
• Partner with product managers, architects, analysts and engineers to ensure solutions meet user needs, business goals and technical requirements;
• Run workshops and create user journey maps;
• Champion AI tools to drive efficiency and creativity;
• Support delivery with a focus on accessibility, CX KPIs and scalable design systems.

• Proven experience delivering high-quality, accessible, large-scale digital products and services across responsive web and native applications in a large design team;
• Advanced Figma skills, including prototyping with tokens and variables;
• Experience contributing to large-scale component libraries and auditing design files for clarity;
• Experience using research methods and lab or online platforms to conduct usability testing;
• Proficiency with data analytics tools such as Adobe Analytics;
• Ability to track success metrics, interpret user behaviour and validate journeys;
• Clear and confident storytelling, adaptability and a growth mindset in fast-paced environments;
• Portfolio or content demonstrating experience in helping develop high-performing teams, applying scalable UCD methods that drive measurable outcomes, influencing strategy and embedding design across an organisation, and producing provable world-class app-first digital experiences.

• Sky Q provided;
• Exclusive rate for Sky Glass;
• Generous pension package;
• Private healthcare;
• Discounted mobile and broadband;
• Sky VIP rewards and experiences;
• Criminal record check required after a successful application; the offer may be withdrawn depending on the role and the nature of any convictions.