product designer for AI Agents

Zendesk develops software that brings calm to customer service by powering billions of conversations between people and familiar brands. Its products focus on AI, automation, and intelligent customer experiences.

• Lead end-to-end design for AI Agents experiences, from discovery and strategy through prototyping, launch, and iteration;
• Use customer research, product usage, support signals, and market insights to identify opportunities, validate concepts, and improve adoption;
• Partner with Product, Engineering, Research, Content Design, and Data teams to translate complex technical capabilities into simple, useful customer experiences;
• Establish reusable design patterns, principles, and quality standards for a consistent end-to-end AI Agents experience;
• Partner with other designers on the larger product and platform vision;
• Use AI-enabled tools to accelerate discovery, ideation, synthesis, and prototyping;
• Validate AI-enabled design outputs against customer evidence and established design standards.

• 7+ Years of product design experience creating consumer or B2B SaaS applications;
• Experience designing enterprise customer service, self-service, workflow automation, or conversational experiences;
• Experience designing generative AI, automation, or AI-assisted workflows;
• Understanding of transparency, user control, error recovery, and trust in AI-powered products;
• Proactive self-starter comfortable with ambiguity;
• Ability to operate in a technical environment and visualize the impact of technical decisions on the global user experience;
• Solid design process, collaboration mindset, and strong communication and storytelling skills;
• Ability to present design rationale and navigate feedback with senior stakeholders;
• Experience creating reusable patterns, frameworks, or design-system contributions that improve quality and consistency across teams;
• Experience using AI to improve design workflows and team effectiveness;
• Ability to assess quality, accuracy, accessibility, and bias with critical judgment;
• Portfolio demonstrating end-to-end product design work, strategic thinking, and specific impact on shipped experiences.

• Zł332,000.00-zł498,000.00 annualized base salary for Poland;
• Bonus, benefits, or related incentives may be available;
• Ownership of projects and freedom to propose ideas;
• Opportunity to define new standards in an emerging space;
• Flexible working hours;
• Opportunity to learn and grow with a passionate team;
• Hybrid working enables in-person collaboration while allowing remote work for part of the week.