product designer for B2B logistics

Zalando operates a pan-European ecosystem for fashion and lifestyle e-commerce. Its ZEOS Logistics department provides partner-facing multichannel logistics solutions that help fashion and lifestyle brands expand across multiple marketplaces and European countries.

• Deliver the design vision and strategy for ZEOS's B2B multichannel offering;
• Champion the customer experience vision with teams and stakeholders across sprints and quarters;
• Lead stakeholders and team members through design thinking workshops and design sprints;
• Generate and evaluate solutions to complex design challenges;
• Use technology to create technically feasible, scalable, accessible, and compliant experiences;
• Visualize and communicate ideas for senior business stakeholders, partners, and customers;
• Contribute to problem definition through storyboards, press releases, and holistic customer journeys;
• Plan and participate in quantitative and qualitative research with researchers and product managers;
• Validate and refine concepts with internal and external stakeholders, merchants, and end users;
• Role-model user-centred design practices and produce high-quality work;
• Mentor fellow designers;
• Contribute to team design operations initiatives.

• Seasoned design professional with B2B experience;
• Experience leading complex projects that delivered valuable end-to-end user experiences;
• Ability to translate user needs and business goals into coherent design outcomes;
• Experience owning the design thread from discovery through delivery;
• Deep understanding of iterative design, research, design thinking, user stories, journey mapping, wire-framing, prototyping, user testing, and high-fidelity visuals;
• Proficiency with current design and collaboration tools, including Figma;
• Ability to create clarity in ambiguous strategic projects;
• Generative, iterative approach to problem-solving using data and insights;
• Ability to scope and define deliverables and provide developers with everything needed for implementation;
• Human-centred mindset and methodologies for understanding customers, end users, colleagues, and employees;
• Strong storytelling skills for communicating customer needs, design decisions, and vision;
• Nice to have: Experience working with prompting tools such as Loveable and Claude.

• 27 Days of holiday per year initially, increasing by one day per calendar year up to 30 days;
• 2 Paid volunteering days per year;
• Up to 60% remote work per week within the hybrid model, depending on team practice;
• Work from abroad for up to 30 working days per year;
• Employee shares program;
• 40% Discount on fashion and beauty products sold and shipped by Zalando;
• 30% Discount on Lounge by Zalando and discounts from external partners;
• Relocation assistance available subject to prior agreement;
• Family services, including counseling and support;
• Health and wellbeing options, including Wellhub;
• Mental health support and coaching;
• Training platform and biannual peer-to-peer review.