CX/UX designer for legal software

Wolters Kluwer develops legal software products for legal professionals.

• Lead complex design initiatives, champion user-centered practices, and improve UX processes
• Collaborate with product teams and co-design partners to explore solutions, align priorities, and make informed design decisions
• Plan and conduct customer research and usability testing; combine qualitative findings and quantitative data to identify patterns, prioritize opportunities, measure outcomes, and refine solutions
• Translate complex workflows into user journeys, interaction models, prototypes, and detailed designs
• Connect products and customer touchpoints to create coherent experiences
• Collaborate with Engineering during implementation, clarify design decisions, and review delivered experiences for usability, accessibility, and design quality
• Identify, prototype, and validate opportunities for AI-enabled experiences in current and future legal workflows
• Work with customers, Product, and Engineering to assess user value and explore technical constraints
• Use AI tools to accelerate design exploration, prototyping, research synthesis, and iterative improvement; select suitable approaches, critically evaluate outputs, and validate findings against source evidence
• Use and contribute to shared design systems, patterns, and UX standards
• Share knowledge and contribute to design critiques within the local team and international UX community

• Experience designing complex software products and taking ownership of design work from discovery through implementation
• Ability to connect product vision to delivery
• Strong ecosystem thinking and ability to simplify information-rich workflows and understand relationships among products, user roles, data flows, and operational constraints
• Ability to identify where AI can create value across user workflows and design intuitive AI-enabled experiences that reduce complexity and improve outcomes
• User research and usability testing skills, including combining qualitative insights and quantitative evidence to set priorities and assess impact
• Practical examples of applying AI in research and design
• Strong communication and facilitation skills, including influencing senior stakeholders and explaining design decisions
• A portfolio demonstrating contributions to complex product challenges, including evidence, decisions, trade-offs, and outcomes; be prepared to discuss practical examples of AI use
• Professional proficiency in English
• Будет плюсом: familiarity with legal software or other regulated domains

• Hybrid working model
• Flexible working hours to support work-life balance
• Meal vouchers worth €8 per day
• Online well-being programs
• Welfare platform available to all employees
• Access to leading technology learning platforms, internal #GROW training and development paths, knowledge-sharing communities, and customized IT training and development plans
• Opportunities to participate in international and cross-functional projects
• Agile operating model in a collaborative, informal, and open work environment that encourages idea sharing and teamwork
• Eligible for Bonus
• Salary ranges are location-specific; different ranges may apply for other Wolters Kluwer office locations in Italy. The applicable range will be communicated before interviews