Sales Operations Executive

Responsible for supporting the Field teams in operational support (Mars-Distributors), overseeing and tracking sales function activities (sales KPIs, metrics, etc.), internal governance-related activities, and sales coordination activities (e.g., distribution of materials to field), trade Commission (TC) management, planning, and Sales Incentive Program (SIP) management. As part of trade commission management, SOP’s Executive will provide comprehensive analytical and operational support, including preparing business results reports and monitoring key sales performance indicators. Additionally, Associate will develop, implement, and maintain sales reporting systems covering key indicators, sales KPIs, trade investments, and activity calendars, ensuring transparent reporting on incentive programs and commission payments. A critical aspect of the role is understanding the needs of sales teams and customers to continuously improve operational and analytical support processes.

• Operational budget tracking & reconciliations (Sales budgets: TE, OVH, NQC).
• Operationally support Field sales team, Distributors, and Internal Stakeholders with price architecture calculation, contract management, performance evaluation within trading terms, etc.
• Automated and standardized TC process, target setting & monitoring framework.
• TC ROI and efficiency KPIs. Governance cadence.
• 3Digitalize and track SIP by building tracking tools, analyzing performance, and conducting regular reviews for consistency and improvement.
• Drive governance agenda within unit for all sales operational processes.
• Work closely with the Field Sales Team, Supply, Demand & S&F to understand internal needs and work on continuous improvement & optimization of operational support.

KEY MARS COMPETENCIES

• Drives Results
• Business Insights
• Optimizes Work Processes
• Ensures Accountability
• Manages Complexity
• Plans and Aligns

No

• Strong analytical skills and ability to interpret sales and trade commission data
• Sales process and systems knowledge (CRM, automation tools, routing systems)
• Project management and organizational skills
• Effective communication and interpersonal skills across functions
• Experience in designing and implementing visions with measurable performance indicators
• 2 years of Sales Operations, SRM, sales analysis, field sales, distributor operations experience, preferably in FMCG (international FMCG is an advantage)
• Proven experience in trade commission management, budget tracking, sales data analysis
• Experience in incentive program design and sales automation tools is a strong plus
• Fluency in English and Russian,
• Strong MS Excel and PowerPoint skills

EDUCATION

• Bachelor’s or Master’s degree in Business, Economics, or a related field