IT business analyst in eCommerce

At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300.000 of the world’s most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact. About Portugal Tech Hub We take on challenges to make life easier, safer, and more sustainable for us and generations to come.

• Analyze and refine business requirements together with Product Owners and stakeholders.
• Evaluate business and UX requirements from a technical and end-user perspective, considering Guided Experience and eCommerce processes, and assess feasibility, impacts, and implementation efforts.
• Define solution requirements, acceptance criteria, and sustainable solution approaches.
• Coordinate implementation activities and collaborate with implementation partners and technical stakeholders.
• Define and document solution architecture concepts, interfaces, and technical specifications.
• Define technical acceptance criteria and validate implemented solutions.
• Support testing activities and ensure requirements are correctly implemented.
• Support deployments, handovers, and production readiness activities.
• Operate, monitor, and continuously improve the solution throughout its lifecycle.
• Ensure compliance with architectural, security, legal, and governance requirements.
• Support incident management, operational improvements, and service continuity activities.
• Act as the trusted technical partner of the Product Owner and ensure alignment between Business, Development, Testing, and Operations.

• Bachelor's Degree in Computer Science, Engineering, Information Technology, Business Information Systems, or a related field.
• Experience in business analysis, solution delivery, application management, or software development projects.
• Salesforce knowledge is required for this role.
• Strong technical knowledge of APIs, system integrations, and databases is particularly important for understanding solution behavior, data flows, and technical dependencies.
• Knowledge of eCommerce processes and the ability to understand requirements from an end-user perspective are important for shaping intuitive, user-focused Guided Experience solutions.
• Experience working with solution enhancements, operational support, and continuous improvement activities.
• Familiarity with Agile methodologies such as Scrum and SAFe.
• Understanding of software development technologies, integrations, and enterprise application landscapes.
• Experience collaborating with implementation partners and service providers.
• Strong written and spoken English skills.
• Ability to work effectively in an international and multicultural environment.
• Strong communication and stakeholder management skills.
• Ability to bridge Business, Development, Testing, and Operations teams.
• Customer-oriented and results-driven mindset.
• Structured, analytical, and solution-oriented way of working.
• Strong problem-solving and decision-making capabilities.
• Proactive ownership of solutions and continuous improvement initiatives.
• Ability to influence without direct authority.
• Strong collaboration and teamwork skills.
• Knowledge-sharing mindset.
• Adaptability and willingness to learn and grow.

• A key role in one of Siemens' major digital transformation initiatives.
• The opportunity to shape and improve solutions used by customers worldwide.
• Collaboration with experts across business, architecture, development, testing, and operations.
• Exposure to complex enterprise platforms and global business processes.
• A highly collaborative environment that values innovation, ownership, and continuous improvement.
• Opportunities for professional growth and long-term career development within Siemens.
• Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
• Hybrid model, flexible hours, and a home office budget — because balance fuels performance.
• Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
• Access world-class learning platforms, mentoring, and continuous development opportunities.
• Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.