data analyst in customer experience

Lucid creates mobility experiences through proprietary technology and software-defined vehicle architecture. The company designs and builds vehicles in-house, combining performance, sustainability, design, engineering, range, and space for the global automotive market.

• Support the maintenance and improvement of dashboards for Customer Care, Voice of the Customer (VoC), and Customer Journey performance;
• Help ensure data accuracy and consistency across Power BI, Tableau, and other reporting tools;
• Assist in monitoring NPS, CSAT, response times, and resolution rates;
• Support the analysis of customer care performance, including ticket volumes, SLAs, and resolution trends;
• Identify patterns, inefficiencies, and improvement opportunities through data analysis;
• Prepare recurring reports and dashboards for team reviews and leadership updates;
• Combine survey results, customer feedback, and operational data into clear insights;
• Analyze customer feedback to identify common themes, pain points, and trends;
• Contribute to Customer Journey analysis across Sales, Delivery, and Aftersales;
• Work with CX, Service, Retail, and Digital teams to gather data inputs and business context;
• Support reporting process improvements, including data clean-up and basic automation;
• Present findings in a clear, structured, and easy-to-understand way.

• Currently enrolled in a relevant Bachelor’s program, such as Data Analytics, Business Analytics, Economics, Statistics, Business Administration, or a similar quantitative or analytical field;
• Seeking an internship to apply academic knowledge in a practical business environment;
• Strong interest in data analysis, customer experience, and using insights to improve processes or services;
• Good working knowledge of Excel or Google Sheets, including formulas and pivot tables;
• Comfortable working with data, spotting patterns, and approaching problems in a structured way;
• Detail-oriented and organized, with the ability to manage multiple tasks at once;
• Eager to learn, open to feedback, and proactive in asking questions;
• Able to communicate clearly in English, both written and verbal;
• Enjoy working collaboratively with different stakeholders and teams;
• Nice to have: Familiarity with Power BI or Tableau, basic exposure to SQL, Python, or R, interest in customer experience, digital journeys, service operations, or the automotive/EV industry, previous academic, internship, or project experience involving data analysis, dashboards, reporting, or customer insights.

• Volunteer internship;
• Medical, dental, and vision insurance;
• Life and disability coverage;
• Paid time off and paid holidays;
• 401(K) retirement plan;
• Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program;
• Background check may be required during the hiring process in line with European data protection laws.