data analyst customer insights

Solvd Inc. is an AI-native consulting and technology services firm delivering enterprise transformation across cloud, data, software engineering, and artificial intelligence. Following its acquisition of Tooploox, the company provides end-to-end delivery, from strategic advisory and solution design to custom AI development and enterprise-scale implementation.

• Validate and monitor customer data quality, identity resolution, attributes, audiences, and profile unification in Salesforce Data Cloud
• Investigate discrepancies in customer counts, audience composition, campaign targeting, and reporting outputs
• Identify data flaws, system gaps, and process inefficiencies affecting business performance
• Work with Global Engineering, Data, and Product teams to define and implement corrective actions
• Recommend improvements to customer data accuracy, availability, and usability
• Analyze customer behavior, lifecycle performance, engagement, retention, and purchase trends
• Develop audience, segmentation, affinity, and customer value analyses to support CRM strategy
• Support customer personalization initiatives with actionable insights and recommendations
• Evaluate CRM campaign and customer journey effectiveness
• Analyze website and digital customer behavior using Adobe Analytics
• Identify opportunities to improve conversion, engagement, and customer experience
• Partner with E-commerce and Product teams to assess customer journey performance and friction points
• Connect on-site behavior with CRM engagement and revenue outcomes
• Build and maintain Tableau dashboards for CRM, Marketing, Product, and E-commerce stakeholders
• Develop automated reporting solutions to reduce manual effort
• Ensure data consistency across reporting platforms
• Present insights through clear visualizations tailored to different audiences
• Partner with CRM, E-commerce, Product, Digital, Data Engineering, and Commercial teams
• Translate technical findings into business-friendly recommendations
• Facilitate discussions between business and technical stakeholders to align on priorities and solutions
• Influence decision-making through data-driven storytelling and clear communication

• Advanced hands-on experience with Salesforce Data Cloud (D360), including customer data models, identity resolution, segmentation, and audience creation
• Proven experience troubleshooting and investigating data quality issues at scale
• Strong experience with Salesforce Marketing Cloud (SFMC)
• Advanced proficiency in Adobe Analytics
• Advanced proficiency in Tableau, including dashboard creation and data visualization best practices
• Strong SQL skills and experience with large-scale customer datasets
• Experience working with data warehouses such as Snowflake
• Exceptional stakeholder management and communication skills with technical and non-technical audiences
• Comfortable challenging assumptions, raising data quality concerns, and influencing business decisions through data-backed recommendations

• Part-time role
• Shape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation
• Join a global team with opportunities for collaboration across continents and cultures
• Inclusive environment prioritizing continuous learning, innovation, and ethical AI standards