Education
Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or a related field.
Relevant certification in business analysis, SAP, enterprise integration, IT service management, or Agile delivery is an advantage, for example IIBA CBAP/CCBA, PMI-PBA, SAP certification, ITIL, or Agile/Scrum certification.
At least five years of experience as a Business Analyst in SAP-centric enterprise environments, supporting complex business processes and cross-system integrations.Strong functional knowledge of the end-to-end Order-to-Cash process and its integration with SAP Finance (FI).Good understanding of end-to-end Procure-to-Pay processes and their dependencies across the enterprise landscape.Detailed knowledge of enterprise middleware and integration architectures used to connect SAP with other systems in the application landscape.Practical experience with SAP integration technologies and concepts such as SAP PI/PO, SAP Integration Suite or Cloud Integration on SAP BTP, IDocs, BAPIs, RFCs, APIs, web services, event-driven messaging, and file-based integrations.Experience with one or more enterprise middleware platforms, such as SAP PI/PO, SAP Integration Suite, MuleSoft, Boomi, or equivalent technologies.Ability to analyze end-to-end data flows, interface mappings, orchestration, error handling, monitoring, and integration dependencies across SAP and non-SAP applications.Ability to support troubleshooting and root-cause analysis of integration failures in coordination with functional, middleware, infrastructure, security, and application teams.Ability to provide end-to-end governance of integration delivery, ensuring traceability from business requirements through interface design, build, testing, deployment, monitoring, and transition to support.Proven experience managing or coordinating external system integrators and technology vendors, including statement-of-work and deliverable reviews, estimation challenge, milestone tracking, quality assurance, risk and issue management, escalation, and formal acceptance of outputs.Strong knowledge of delivery governance, project planning, dependency management, risk and issue management, testing coordination, deployment readiness, cutover, hypercare, and transition to operational support.Proven experience leading the delivery of enterprise application and SAP integration projects, coordinating cross-functional teams and external vendors to achieve committed scope, schedule, quality, and business outcomes.Strong experience documenting business, functional, non-functional, and integration requirements, including user stories, acceptance criteria, process flows, interface requirements, and data mappings.Strong experience leading and facilitating workshops, backlog-refinement sessions, and design reviews with business and delivery teams.Experience in data analysis, data verification, testing support, and structured problem-solving.Solid knowledge of change processes, delivery best practices, and project lifecycle methodologies, including Agile and hybrid delivery models.Excellent listening, presentation, facilitation, and interpersonal skills, with strong attention to detail.Ability to manage and prioritize multiple tasks in a fast-paced, international, and cross-functional environment.Excellent verbal and written communication skills, including the ability to present complex topics to senior management and cross-functional teams.Fluency in Italian and English.Location: Milan/Rome
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
