business analyst in telecom

Effortel Technologies SA is a Mobile Virtual Network Enabler providing its own products and services across Europe, the Middle East, and Africa to Mobile Virtual Network Operators. Its platform supports mobile services including Voice, SMS, mobile data, order management, billing, and other capabilities.

• Analyze and process client service requests for product catalog and configuration changes, including tariffs, discounts, bundles, promotions, and business rules;
• Own client-facing communication on service and change requests by clarifying scope, confirming feasibility, communicating estimates and status, and defending scope in disputes;
• Translate change request needs into clear, implementable requirements and documentation, including use cases, business rules, and acceptance criteria;
• Validate the feasibility of requested changes with engineering teams covering MVNE and OCS/IN, and flag risks, assumptions, and dependencies early;
• Lead business discovery during client onboarding and migration projects, including telecom services, products, pricing, and user-group use cases;
• Agree delivery scope with clients and internal stakeholders;
• Support UAT by preparing test scenarios, driving closure, and obtaining client sign-off;
• Train clients on self-service tools and service/change request templates.

• Telecom experience, including exposure to BSS, billing/charging, CRM, product catalog, or MVNO/MVNE environments;
• Fluent spoken and written English;
• Experience as a Business Analyst, Product Manager, Customer Care Lead, or in a comparable analytical and client-facing role;
• Ability to structure ambiguous client requests into clear, testable requirements;
• Comfortable working directly with clients and internal engineering, QA, and PM teams;
• Practical everyday use of AI tools for requirements analysis, documentation, and other BA work;
• Analytical and structured mindset;
• Comfortable working in a Jira/Confluence-based delivery process;
• Ability to separate business needs from proposed solutions;
• Comfortable in a client-facing role requiring solid telecom domain knowledge; this is not an entry-level generalist BA position.

• EU 100 food vouchers;
• 25 Days paid annual leave;
• Fully covered MultiSport card;
• Additional health insurance package for employees and their children;
• Access to team buildings, key conferences, and internal and external trainings;
• Additional social bonuses according to company policy and culture, including personal-occasion gifts, discounts, and social events.