Business analyst in commercial insurance

The Senior Technical Business Analyst is responsible for the successful delivery of business and technology change initiatives across CNA Hardy. The role combines traditional business analysis disciplines with strong technical, data and integration analysis capabilities to ensure the effective design and delivery of business solutions.

• Define and execute an appropriate business analysis approach tailored to project objectives and desired outcomes.
• Analyse business problems, opportunities and requirements and translate them into structured artefacts suitable for both business and technical audiences.
• Challenge proposed solutions to ensure they align with CNA Hardy's strategic objectives, risk appetite and target operating model.
• Facilitate workshops and discussions with stakeholders at all levels of the organisation.
• Break down complex business and technical concepts into clear and actionable deliverables.
• Maintain traceability between business objectives, requirements, solution designs, testing activities and delivered outcomes.
• Produce business cases, impact assessments and cost-benefit analyses as required.
• Proactively identify opportunities for process optimisation and operational improvement.
• Define and document functional and non-functional requirements for system integrations, APIs and data exchange interfaces.
• Collaborate with architects, developers and vendors to analyse and document API contracts, interface specifications and system interactions.
• Review and validate technical designs to ensure alignment with business requirements.
• Analyse integration requirements across multiple applications and platforms.
• Support solution design activities by providing business, process and data analysis expertise.
• Assist in identifying technical dependencies, risks and impacts across systems and workstreams.
• Perform data analysis activities including data profiling, data validation, data quality assessment and business rule analysis.
• Produce and maintain source-to-target mapping documentation for integration and migration initiatives.
• Support data migration projects through data mapping, reconciliation planning, migration validation and business sign-off activities.
• Utilise SQL and other analytical tools to investigate issues, validate requirements and support solution delivery.
• Collaborate with technical teams to ensure data structures, transformations and business rules are accurately implemented.
• Work closely with Project Managers and Programme Managers to ensure initiatives remain on scope, on budget and aligned to strategic objectives.
• Coordinate analysis activity across multiple concurrent projects, workstreams and programmes.
• Identify and manage dependencies, assumptions, risks and issues relating to analysis deliverables.
• Provide analysis leadership on large-scale initiatives involving multiple analysts and delivery teams.
• Support planning, estimation and prioritisation activities.
• Ensure consistency of analysis standards, deliverables and best practices across projects.

• Minimum 5 years' experience in a Senior Business Analyst or Technical Business Analyst role.
• Professional Business Analysis qualification (e.g. BCS, IIBA or equivalent).
• Proven experience delivering technology-enabled change within Agile, Waterfall and hybrid delivery environments.
• Strong stakeholder management and facilitation skills.
• Excellent analytical, problem-solving and critical-thinking capabilities.
• Extensive experience working across the full software development lifecycle.
• Demonstrable experience defining business, functional and non-functional requirements.
• Experience working on large-scale transformation programmes involving multiple workstreams and stakeholder groups.
• Experience working simultaneously across multiple projects with competing priorities and deadlines.
• Strong SQL skills with the ability to interrogate, validate and analyse complex datasets.
• Strong understanding of relational databases, data structures and data modelling concepts.
• Experience defining and documenting RESTful APIs, integration requirements and interface specifications.
• Experience reviewing API contracts, JSON and XML payloads and technical design documentation.
• Experience supporting system integration initiatives across multiple applications and platforms.
• Strong data mapping skills, including source-to-target mapping and business rule definition.
• Experience supporting data migration activities, including reconciliation, validation and business sign-off.
• Understanding of enterprise application architecture and integration patterns.
• Ability to effectively bridge communication between technical teams and business stakeholders.
• Ability to lead analysis workstreams and coordinate the activities of multiple analysts.
• Strong matrix management skills and experience working within cross-functional delivery teams.
• Ability to influence decision-making at all organisational levels.
• Strong prioritisation and workload management skills.
• Experience managing analysis risks, issues, assumptions and dependencies.
• Excellent written and verbal communication skills.
• Ability to produce high-quality documentation for both business and technical audiences.
• Будет плюсом: Experience within the Lloyd's, London Market or commercial insurance sector; Experience of insurance platforms, underwriting systems, policy administration systems or claims systems; Experience with cloud-based SaaS platforms and modern integration technologies; Exposure to data warehousing, analytics and reporting platforms; Experience with change management methodologies such as ADKAR; Knowledge of modern API management and integration platforms

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