business analyst identity services

ITV produces and distributes broadcast media in the UK and internationally. Its Identity team provides access-management tools and services that support secure business operations, including Active Directory, Okta, CyberArk PAM, and Entra ID.

• Organise and facilitate requirements-gathering sessions with technical teams and business stakeholders;
• Define functional and non-functional requirements and produce fit-and-gap analyses;
• Identify problems through interviews, data analysis, process analysis, and user-needs analysis;
• Define solution options and recommendations using a structured and analytical approach;
• Review the Identity Roadmap and internal demand management with service, delivery, and technical leads;
• Document and deliver user requirements and use cases through Agile methodologies, including Kanban;
• Maintain documentation for the implementation and operational management of Identity products and services;
• Define, facilitate, and drive periodic access reviews, certification, and attestation processes;
• Perform or assist with acceptance testing, training, operational readiness, and application-service support;
• Support implementation planning, training, communication, go-live transition, and business adoption with Business Change Managers;
• Follow up with partners to ensure new or modified system functionality is accurately documented and requirements are met;
• Communicate through documents, diagrams, prototypes, story mapping, user stories, and use cases;
• Produce ad-hoc reports from data held in BigQuery and Splunk;
• Produce Data Studio dashboards to monitor identity metadata.

• Experience working within an Agile project team;
• Experience working closely with technical experts and business stakeholders and acting as a conduit between them;
• Experience in an identity-related role;
• Strong documentation skills, including business requirements, process mapping, and data models;
• Experience working with an Agile product team using Sprint or Kanban methodologies;
• Experience with Trello, Jira, Google Workspace, and Slack;
• Ability to present complex information simply and in appropriate formats to support decision-making;
• Focus on end-user experience and using colleague feedback and measurement to inform solution development;
• Knowledge of analyst frameworks, business processes, and business requirements methodologies;
• Strong spreadsheet skills;
• Familiarity with big data models such as BigQuery or Splunk;
• Familiarity with data visualisation tools such as Data Studio or Looker Studio;
• Excellent written and verbal communication skills;
• Ability to build strong working relationships with team members and senior stakeholders;
• Proactive and self-motivated approach;
• Creative thinking in solution definition;
• Ability to work across multiple workstreams and adapt to changing business priorities;
• Nice to have: Entra and Okta products, media industry experience.

• The role is based at White City, London or Media City, Manchester, with two days per week in the office.