business analyst for ServiceNow solutions

TRR is recruiting on behalf of a client for an ongoing programme focused on AI Operations. The programme connects business stakeholders with technical ServiceNow teams to develop practical solutions for IT operations.

• Gather, analyse, and document business and technical requirements
• Work with stakeholders to understand business processes, pain points, and improvement opportunities
• Translate requirements into user stories, acceptance criteria, and functional specifications
• Work with ServiceNow developers, architects, and technical teams
• Support the design and implementation of ServiceNow solutions
• Analyse existing processes and identify opportunities for automation and improvement
• Support workshops with business and technical stakeholders
• Bridge business requirements and technical delivery
• Contribute to ServiceNow and AIOps initiatives and process improvements
• Support testing, UAT, and validation of delivered solutions
• Produce functional documentation and process specifications

• Experience as a Business Analyst, Functional Analyst, or in a similar role
• Hands-on experience with ServiceNow
• Good understanding of ServiceNow processes and capabilities
• Experience with IT Operations / ITOM
• Exposure to AIOps / AI Ops or AI-driven IT Operations
• Experience gathering and documenting requirements
• Experience producing user stories, acceptance criteria, and functional specifications
• Excellent stakeholder management and communication skills
• Ability to work effectively with business and technical teams
• Fluent German and English

• Contract engagement
• Candidates must be based in the UK or Europe and have the appropriate right to work for the engagement