business analyst for research platforms

Springer Nature is a leading research publisher that provides technology-enabled products, platforms, and services helping researchers discover and share knowledge, health professionals advance medical science, and educators support learning. Its SN Digital division develops digital products and services for researchers, supporting content discovery, reading, and publishing across the Springer Nature portfolio.

• Work with stakeholders to understand goals and vision and identify business needs;
• Orchestrate collaboration within the team and with business stakeholders while balancing competing priorities;
• Communicate requirements to the development team and explain their alignment with business needs and broader goals;
• Provide business analysis support to the product manager, business sponsors, SMEs, and the team during development;
• Identify root causes of pain points and validate business opportunities and problems using data analytics and quantitative analysis;
• Prioritize competing demands and obtain stakeholder buy-in;
• Map, analyze, and validate information flows in a complex organizational setting and contribute to process and system design improvements;
• Plan, organize, and lead workshops that generate ideas and resolve problems;
• Champion business analysis best practices and principles within the BA community;
• Challenge and influence decisions with a focus on customer and business value;
• Monitor, track, and communicate project progress and issues using project management practices;
• Capture information in the team’s Jira and keep it up to date;
• Develop an understanding of the technology stack, system capabilities, and data landscape to support solution delivery;
• Strengthen team ceremonies and add value to the delivery process;
• Build relationships with team members, stakeholders, providers, and dependent teams;
• Monitor, track, and communicate progress, risks, and issues to stakeholders;
• Map, analyze, and validate information flows and user journeys to and from the product or service digital estate;
• Gauge work complexity and scope and break work into smaller pieces where appropriate;
• Contribute to blameless post-mortems;
• Set context with the team to ensure solutions provide business value while solving customer problems;
• Onboard new team members;
• Ensure scoped work aligns with programme and company vision;
• Contribute to system architecture design;
• Understand internal and external customer needs and how the work affects their experience;
• Give and receive constructive feedback within the team;
• Organize and run sessions with discipline peers in the Business Analyst community;
• Define product or service vision and strategy in terms of business and customer outcomes;
• Define KPIs to measure product or service performance;
• Assess opportunities and limitations of the product or service offering;
• Instill a data-driven approach to product and service development;
• Engage in or facilitate Agile ceremonies, planning, prioritization, steering sessions, story kick-offs, analysis and design workshops, showcases, and retrospectives;
• Analyze and scope new work with stakeholders;
• Support team members in problem-solving activities to remove blockers and complete agreed work.

• Quickly gain context of the product, user space, programme landscape, and broader business picture;
• Work proactively and independently, seek information, and ask for advice when unsure;
• Work collaboratively with collective responsibility for the product;
• Experience working successfully with teams to deliver software in an Agile manner;
• Experience facilitating groups to achieve defined goals and outcomes using facilitation tools and techniques;
• Excellent communication skills and the ability to articulate technical and functional business concepts;
• Proven experience managing and resolving stakeholder conflict;
• Ability to use data to inform decisions and build better products;
• Strong focus on high-quality customer experience and sustainable solutions;
• Ability to proactively identify and address pain points and gaps;
• Outstanding analytical ability to solve complex problems;
• Experience working in a dynamic and collaborative environment;
• Drive, creativity, and initiative to move the team forward;
• Experience driving continuous improvement and innovation across teams;
• Intellectual curiosity and motivation to seek additional context;
• Good command of English is essential.

• No conditions specified