business analyst for eCommerce marketplaces

Mirantis is a Kubernetes-native AI infrastructure company that helps organizations build and operate scalable, secure, and sovereign infrastructure for AI, machine learning, and data-intensive applications. It provides open-source Kubernetes orchestration, developer platforms, automation, GPU orchestration, and policy-driven infrastructure control across on-premises, cloud, edge, and sovereign data center environments.

• Own the day-to-day health of the Mirantis Webstore, AWS Marketplace, and Azure Marketplace listings, including accuracy, availability, and completeness;
• Coordinate product onboarding, updates, and deprecations across all three channels, including pricing, SKUs, entitlements, descriptions, and media assets;
• Manage AWS and Azure private offer workflows end-to-end, from initiation and approval through fulfillment and post-sale handoff to Customer Success;
• Liaise with AWS and Azure partner teams on listing certification, metering integration, and marketplace program requirements;
• Maintain a consolidated Jira project tracker across active eCommerce initiatives, including launches, integrations, catalog changes, and process improvements;
• Run sprint planning, status meetings, and async standups; surface blockers with context and proposed resolutions;
• Author and maintain RAID logs, decision records, and stakeholder updates throughout delivery;
• Coordinate UAT cycles by defining test cases, assigning testers, consolidating results, and owning sign-off;
• Drive process automation with an AI-first mindset using available AI tooling, including Claude Enterprise;
• Elicit, document, and validate functional requirements for eCommerce initiatives, including listings, checkout flows, entitlement logic, pricing models, and integration changes;
• Produce BRDs, user stories with acceptance criteria, process maps, and data flow diagrams for Engineering and QA;
• Map end-to-end data flows across the commerce stack from Webstore through NetSuite ERP to AWS and Azure metering APIs, and document integration gaps with proposed solutions;
• Serve as the subject-matter expert on AWS and Azure Marketplace technical requirements, including metering, SaaS contract integration, and private offer mechanics;
• Produce weekly and monthly status reports for Business Apps & Integration leadership, Finance, and Sales;
• Build and maintain dashboards using Looker, Snowflake, and Google Sheets to track GMV, conversion, average order value, fulfillment SLA, and entitlement activation;
• Act as the primary coordination point with Finance on order volumes, entitlement provisioning, and period-close data requirements;
• Partner with Sales to provide marketplace deal analytics and fulfillment visibility for pipeline reviews and forecasting;
• Document and maintain SOPs for recurring commerce operations, including listing updates, promo setup, refund processing, and entitlement provisioning.

• 2+ Years of experience in business analysis or project coordination covering digital commerce, SaaS licensing, or cloud marketplace channels;
• Hands-on experience with AWS Marketplace or Azure Marketplace, including listing management, private offers, metering, or SaaS contract mechanics;
• Proficiency with Jira for project tracking and Confluence for documentation;
• Experience with BI and data warehouse tooling such as Looker, Tableau, Snowflake, or equivalent, with the ability to build and maintain reports independently;
• Strong written communication skills for independently producing SOPs, status reports, BRDs, and stakeholder emails on time;
• Comfortable working across time zones in a fully remote, async-first environment;
• Nice to have: familiarity with WooCommerce, Stripe, or similar eCommerce platforms, exposure to ERP or financial systems such as NetSuite, QA or UAT coordination experience, exposure to AI tooling for workflow automation including LLMs, prompt engineering, or no-code AI integrations, understanding of Kubernetes, container, or cloud infrastructure product categories, PMP, PMI-ACP, CBAP, or equivalent certification.

• Work with an established Silicon Valley leader in the cloud infrastructure industry;
• Work with passionate colleagues helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
• Open-source innovation environment;
• Professional development and training;
• Conference and working group attendance;
• Company outings, happy hours, hackathons, and tech talks;
• Competitive compensation package with a strong benefits plan;
• Fully remote, async-first environment.