Business analyst for clinical operations

This lead role will be part of Clinical Trial Management, Monitoring, and Engagement (CTMME) product team, supporting Veeva ClinOps suite of applications (Veeva CTMS etc). This role combines domain expertise and analytical skills to gather, refine, and document business requirements, including user stories, business process maps, and test plans.

• Collaborate with System Architects and Product Managers to manage business analysis activities
• Work as a technical SME, supporting Veeva ClinOps suite of applications
• Lead activities to capture the voice of the customer to define business processes and product needs
• Developing business cases to communicate and request funds for digital innovation opportunities, including the scope, timeline, and resources vital to achieving successful outcomes.
• Collaborate with Product Management, vendor, and business partners to analyze and document impact of Veeva version upgrade releases and refine the Product backlog
• Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs
• Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog
• Partnering with business counterparts, Technical Product Owner and other members of the product team to deliver solutions
• Stay focused on software development to ensure it meets requirements, providing proactive feedback to stakeholders
• Partnering with Partner Services, Architecture, CDT and other Amgen IT teams on continual systems delivery improvements
• Develop and execute effective product demonstrations for internal and external stakeholders
• Maintain accurate documentation of configurations, processes, and changes

• Doctorate Degree OR
• Master’s degree with 4 - 6 years of experience in Computer Science, IT or related field OR
• Bachelor’s degree with 6 - 8 years of experience in Computer Science, IT or related field OR
• Diploma with 10 - 12 years of experience in Computer Science, IT or related field
• Excellent problem-solving skills and a passion for tackling complex challenges in drug discovery with technology
• Experience with SAFe Framework and Agile software development methodologies
• Experience with Veeva ClinOps suite of applications
• Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
• Experience in writing requirements for development of modern web application
• Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA
• Able to work under minimal supervision
• Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work
• Excellent analytical and gap/fit assessment skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills
• Будет плюсом: Demonstrated expertise in a scientific domain area and related technology needs; Understanding of scientific software systems strategy, governance, and infrastructure; Experience with Veeva Risk based validation tool; Technical thought leadership; Able to communicate technical or complex subject matters in business terms; Jira Align experience; Experience of DevOps, Continuous Integration, and Continuous Delivery methodology; SAFe for Teams certification (preferred)

• Vast opportunities to learn, develop, and move up and across our global organization.
• A diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
• Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.
• Flexible work arrangements.