business analyst for AI products

Amgen is a biotechnology and pharmaceutical company focused on advancing healthcare through innovation and technology. Its AI Studio develops scalable AI products by transforming high-value business challenges into responsible solutions with measurable business impact.

• Lead business discovery for AI, automation, process, workflow, and digital opportunities across AI Studio;
• Partner with stakeholders, product managers, solution partners, delivery architects, and delivery leads to clarify needs, scope, outcomes, and technical-review readiness;
• Translate ambiguous requests into structured opportunity statements covering business problems, stakeholder impact, current-state pain points, future state, value drivers, risks, dependencies, assumptions, and success measures;
• Support intake triage by assessing request completeness, strategic alignment, and discovery readiness;
• Capture stakeholder input in opportunity briefs, process maps, value summaries, business case inputs, decision narratives, and discovery documentation;
• Define current-state and future-state processes using process flows, SIPOC diagrams, value stream maps, journey maps, capability maps, and decision flows;
• Identify process inefficiencies, gaps, handoffs, dependencies, business rules, risks, and opportunities for AI, automation, or process improvement;
• Define value drivers including productivity, cost avoidance, quality and compliance, customer and employee experience, speed-to-patient, revenue growth, sustainability, and transformation enablement;
• Support business case development by documenting value assumptions, adoption expectations, measurable outcomes, and connections between business activities and value;
• Distinguish product-level, release-level, new, and sustained value for portfolio planning and value tracking;
• Collect and validate business-side prioritization inputs, including strategic value, product value, release value, value confidence, reputational risk, dependencies, severity, urgency, and resource commitments;
• Prepare opportunities for technical review by documenting business context, scope, outcomes, data and content sources, access and security needs, dependencies, subject matter experts, use cases, and business contacts;
• Partner with delivery architects to address gaps before feasibility assessment and ensure a clean handoff into technical design and delivery planning;
• Create leadership-ready summaries covering business problems, value, recommendations, scope, risks, tradeoffs, and next steps;
• Support prioritization discussions by explaining how value, urgency, risk, strategic alignment, and effort influence portfolio decisions;
• Use approved AI technologies, including ChatGPT, to accelerate discovery, synthesize stakeholder input, improve documentation, structure business cases, and create reusable process artifacts;
• Collaborate across global, virtual, and cross-functional teams to align business, product, architecture, and delivery stakeholders around clear outcomes;
• Drive continuous improvement across intake, discovery, business architecture, value definition, and pre-delivery readiness practices.

• Master’s degree in Information Systems, Computer Science, Business Administration, Engineering, Life Sciences, or a related field and at least 4 years of relevant experience; or Bachelor’s degree/Licenciatura in a related field and at least 6 years of relevant experience; or post-secondary diploma or equivalent qualification and at least 10 years of relevant experience;
• Relevant professional experience in business analysis, business architecture, product analysis, process improvement, or digital transformation;
• Experience leading business discovery and translating complex or ambiguous business needs into structured requirements, process models, opportunity statements, value cases, and decision-ready recommendations;
• Strong analytical, data-driven problem-solving, and decision-making skills;
• Excellent interpersonal, facilitation, communication, influencing, and stakeholder management skills;
• Ability to collaborate effectively across global, virtual, and cross-functional teams;
• Ability to work independently, manage multiple priorities, meet deadlines, and take accountability for deliverable quality and completeness;
• Professional proficiency in written and spoken English;
• Strong business architecture, business analysis, process analysis, and problem-framing capabilities;
• Strong understanding of demand intake, opportunity assessment, discovery, prioritization, technical review preparation, and pre-delivery planning;
• Ability to define and document business problems, stakeholder needs, current-state and future-state processes, value drivers, assumptions, risks, dependencies, and expected outcomes;
• Experience developing or supporting business cases, value assessments, return-on-investment estimates, benefit hypotheses, and value realization plans;
• Strong process documentation and visualization skills, including creation of clear current-state and future-state process maps;
• Ability to simplify complex business challenges into concise opportunity statements, process flows, business narratives, and leadership-ready recommendations;
• Strong facilitation and stakeholder management skills across business, product, architecture, solution, and delivery teams;
• Clear and confident written and verbal communication skills, including presentations to business stakeholders, technical teams, and leadership;
• Experience preparing executive summaries, discovery readouts, prioritization recommendations, and business-facing presentations;
• Strong analytical thinking and structured problem-solving skills, including validation of assumptions using available data and stakeholder input;
• Ability to use approved AI tools to synthesize information, improve discovery outputs, structure documentation, support business case development, and increase the speed and quality of business architecture activities;
• Ability to work independently in a matrixed environment while managing multiple stakeholders, priorities, and concurrent discovery efforts;
• Nice to have: Experience with AI, automation, process intelligence, digital workflow, enterprise platforms, or business transformation initiatives; familiarity with UiPath, DocuSign, Celonis, Microsoft Power Platform, custom GPTs, ChatGPT, or comparable technologies; experience with value and prioritization frameworks such as Weighted Shortest Job First, portfolio governance, Program Increment planning, or product-led operating models; familiarity with SIPOC, value stream mapping, Business Process Model and Notation, journey mapping, capability mapping, process capability analysis, Miro, Lucidchart, Visio, Agile, SAFe, Scrum, DevOps, product-led delivery environments, Jira, Jira Align, Smartsheet, Confluence, GxP, 21 CFR Part 11, computer system validation, quality systems, regulated life sciences requirements, technical review, solution shaping, architecture engagement, delivery readiness, and functional domains such as Commercial, Operations, Research and Development, Medical, Finance, Human Resources, Legal, Compliance, Manufacturing, or Supply Chain.

• Vast opportunities to learn, develop, and move up and across the global organization;
• Diverse and inclusive community of belonging;
• Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits;
• Flexible work arrangements.