business analyst customer journey

Verisure is a leading provider of professionally monitored alarms for residential households and small businesses in Europe. The company combines technology and human expertise to provide monitoring, verification, response, customer care, maintenance, technical support, and protection against multiple hazards.

• Produce and maintain KPI-driven reports and dashboards for team members and management on a daily, weekly, and monthly basis;
• Identify and follow up on reporting- or system-related incidents based on priorities;
• Provide insightful analyses to support business decisions;
• Investigate ambiguous business questions, identify root causes, and translate findings into actionable recommendations for leadership;
• Analyze data to proactively identify pain points and growth opportunities within the customer journey and advise on improving business performance;
• Improve data quality by automating processes and integrating data sources;
• Collaborate with IT departments to implement and continuously improve marketing applications based on business needs.

• Master’s degree in economics, business, marketing, or a related field;
• 3+ Years of experience in marketing/commercial analytics or a similar role;
• Proficiency with data analysis, reporting, and visualization tools such as Power BI and Excel;
• Ability to query relational databases using SQL and Python;
• Strong problem-solving mindset and comfort navigating ambiguity;
• Business acumen and ability to connect business objectives with the right analytical approach;
• Curiosity and ability to investigate not only what happened but also why and what comes next;
• Ability to communicate complex analysis through clear and compelling storylines for technical and non-technical audiences;
• Good level of English (B2/C1) in speaking and writing;
• Nice to have: practical experience applying AI in analytics, including GenAI tools for reporting or analysis and prompt engineering.

• Competitive salary, depending on experience;
• Solid pension plan;
• Travel allowance of €0.23 per kilometer from 10 km onwards;
• Intelligent and collaborative working environment;
• Easily accessible by public transport.