Business Analyst

The Process Automation & Business Intelligence Department supports DSV GBS by identifying, designing, and delivering automation, analytics, and digital solutions. The department acts as the Power BI Center of Excellence for GBS, maintaining reporting standards and analytical best practices. It focuses on eliminating repetitive tasks, improving process quality, and reducing handling time through standardized digital workflows.

• Analyze end-to-end business processes to identify optimization, standardization, automation, or elimination opportunities;
• Own automation and digital solution recommendations, including benefits, risks, and alternative approaches;
• Elicit, structure, and validate business requirements in cooperation with Business Process Owners;
• Create development-ready documentation including BRD, user stories, and acceptance criteria;
• Act as a trusted advisor to business units by identifying improvement opportunities and guiding stakeholders toward suitable automation, analytics, or AI solutions;
• Evaluate and apply emerging automation, data, and AI technologies to business problems;
• Serve as the primary bridge between business and development teams;
• Support delivery from analysis through UAT and go-live;
• Support post-implementation value tracking and continuous improvement initiatives.

• Minimum 2 years of experience in a similar role;
• Experience in analysing and documenting business processes, including creating visual process maps like BPMN and As-Is / To-Be;
• Strong communication skills for working with business stakeholders and technical teams;
• Proven ability to gather, structure, and validate business requirements;
• Ability to understand business needs and challenge them constructively;
• Bachelor’s or Master’s degree in IT, logistics, business, or a related field;
• Fluent English (advanced level);
• Nice to have: Background in software development or low-code solutions, basic understanding of data concepts like SQL, experience with RPA or workflow automation tools.

• Comprehensive benefits package;
• Training and development programs and access to an e-learning platform;
• Onboarding program with a dedicated buddy;
• Participation in annual company-wide integration events;
• Scandinavian organizational culture;
• Internal growth programs;
• Private medical care and life insurance;
• Sharing the costs of sports activities, foreign language classes, and professional training;
• Corporate gym, sports team, and yoga in the office;
• Holiday funds, Christmas gifts, and extra social benefits;
• Employee referral program and charity initiatives;
• Modern office with parking space and bicycle parking.