Business Analyst

• Ensures the highest level of support for problematic client inquiries.
• Resolves difficult and often unique client questions and complaints.
• Serves as liaison between clients, various departmental stakeholders and leadership.
• Ensures that appropriate records, required reports and related administrative functions are accurate and up to date.
• Works with leadership to understand trends and perform root cause analysis of recurring issues and systemic problems.
• Defines and leads the implementation of Tech Support / Services continuous process improvement initiatives through established change control processes.
• Assists in the design and architecture of new solutions.
• Provides implementation plans for new solutions and projects

High School Diploma or GED required

May require technical certification or Associate Degree

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This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.