бизнес аналитик knowledge management

No description

• Gather knowledge from different sources required for establishing and maintaining the support process;
• Create detailed instructions for Global Service Desk operators from scratch;
• Update the Global Service Desk / Client's Knowledge Base and keep instructions up-to-date;
• Identify gaps in current processes and suggest improvements and updates;
• Share knowledge and information within the department and the whole organization;
• Check Global Service Desk operators' knowledge of new and updated support processes;
• Communicate with L2 / L3 specialists;
• Create and update educational programs for Global Service Desk operators.

• Background in support, as a Technical Writer or BA would be of great advantage;
• English proficiency at B2+ level or higher;
• Excellent verbal and written communication skills;
• Ability to remain stress-resistant and cool-headed in tough situations;
• Competency in handling and structuring high volumes of information;
• Analytical thinking and ability to identify dependencies and inconsistencies in processes;
• Strong problem-solving and research skills;
• Advanced troubleshooting and multitasking skills;
• Ability to work in a team and think as a team;
• Motivation, organization, responsibility, quick learning ability and attention to detail;
• Nice to have: Russian proficiency at B2+ level or higher.

• No conditions specified