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описание
We are looking for a Key Account Manager to ensure a high level of customer service, build long-term client relationships, and manage and grow a portfolio of customers.
задачи
Manage and advise clients
Maintain a high level of customer service and build long-term relationships
Manage a client portfolio, including retention, regular communication, and handling client requests
Identify additional customer needs and make soft upsell offers
Coordinate the resolution of client issues with internal teams
Maintain accurate client information in the CRM and keep documentation up to date
требования
Experience as a Key Account Manager or Account Manager
Experience working with CRM systems
Confident user of Excel, Google Sheets, and Google Docs
Strong communication and customer service skills
Confident spoken English; Russian native
Experience in sales, telecom, CPaaS, customer support, or KAM
Strong customer focus and communication skills
Independence and a sense of ownership
Stress resilience
Positive and constructive attitude
Willingness to deeply understand the product and customer context
Будет плюсом: technical background, analytical mindset
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