Customer Success Manager

TL;DR: We’re seeking a technically minded Customer Success Manager to guide mid-market customers in securing their software supply chains, driving adoption of Cloudsmith and ensuring every customer sees lasting value.

Cloudsmith is the world’s most powerful artifact management platform. Software organizations of all sizes rely on Cloudsmith to control and secure their software supply chains. Cloudsmith allows customers to manage curated private repositories that proxy public open-source software registries. Developers use these repositories as their trusted source for build artifacts. We support over 30 formats, including the most popular languages, package managers, operating systems, and AI and container protocols.

We’re aimed at the enterprise, with built-in comprehensive security and advanced features for policy enforcement, integrations, and observability. Customers consider Cloudsmith critical infrastructure, a central part of their software build chain.

Cloudsmith is built by developers, for developers. We treasure the developer experience. The Tao of Cloudsmith expresses the values we live by every day. This is a special company, and now is a great time to join us.

As a Customer Success Manager, you will play a crucial role in building strong, lasting relationships with customers of all types, ensuring they derive maximum value from Cloudsmith. You will be the trusted advisor and advocate for our clients, working collaboratively with them to achieve their objectives and fostering customer loyalty. You’ll have the opportunity to play an integral role across the whole customer journey.

You’ll help our customers manage and secure their software supply chain, and improve their developer experience. You’ll share best practice, drive adoption and ensure customers see continuous value.

• Act as a trusted advisor on software supply chain security and artifact management best practice.
• Work with platform, DevOps, and security stakeholders to align workflows, governance, and compliance needs.
• Drive continuous usage of key features like policy enforcement, provenance, and access controls by guiding customers on set up
• Monitor customer health, adoption metrics, and usage patterns; surface insights that protect supply chain integrity.
• Run regular check-ins and value reviews to show clear outcomes, improvement, and roadmap alignment.
• Manage risks and blockers early, keeping projects on track and customer teams confident.
• Troubleshoot issues affecting builds, distribution, or integrations, and coordinate resolution with engineering and support.
• Capture customer feedback and turn insights into product and process improvements.

• 4-6 years in Customer Success, a similar role or a background in software development
• Experience working with technical software products or developer tooling
• Critical thinking and problem-solving are what drive you
• Demonstrable experience in maintaining commercial relationships
• Eagerness to learn and be unafraid to admit what you don’t know
• Familiarity with working in a fully remote, asynchronous environment and thriving!
• An enthusiastic and effective communicator (using English): you should be able to appeal to and communicate with both technical and non-technical listeners alike
• Deeply passionate about your craft: we deeply care that you care
• Highly skilled
• Creative
• Hands-on
• Adaptable
• Detail-oriented
• Fast

Impact & Opportunity

This role offers the opportunity to shape how some of the world’s most demanding engineering teams secure and manage their software supply chains. You’ll be at the heart of the customer journey, translating real-world needs into best practice, influencing our product roadmap with customer insight, and helping define what great customer success looks like at Cloudsmith as we grow. From startups to Fortune 500 companies, your work will directly impact how organizations control and secure their software supply chains.

Note: You must be based in Ireland or the United Kingdom and have the right to work independently without requiring sponsorship.

Headlines

• A highly competitive compensation package, including pre-IPO equity.
• Comprehensive private healthcare plans.
• Generous annual leave and flexible working practices to suit your lifestyle.
• A professional development budget for conferences and training.
• Regular (monthly-ish) travel may be required for team meetings.
• Regular (quarterly-ish) travel may also be required for events and customers.

Health and Wellness

Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and well-being benefits and flexible, family-friendly work policies.

Personal Growth

You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us.

Facilities

Cloudsmith is headquartered in Belfast, Northern Ireland, with fully-equipped office space that’s open 24/7. We use our H.Q. regularly for activities like working sessions, team planning, meet-and-greets, and sometimes other group activities. We also hold company off-sites in Belfast twice a year, featuring guest speakers and team activities. Many Cloudsmithers work remotely, so we rely on our online collaboration tools; Slack, Google Docs, Linear, and other popular collaboration tools are how we work.

Cloudsmith is an equal opportunity employer, proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate based on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce.

The Final Word

We're looking for someone who can balance critical thinking with hands-on problem-solving, has experience building trusted, long-term relationships with technical customers, and is fearless about rolling up their sleeves when needed. We're a critical infrastructure built by developers for developers, building the world's software supply chain platform and ecosystem. We want to hear from you if you're excited to build a world-class customer success function with a lasting impact on the software industry from today until IPO and beyond.