Customer success for real estate software

iDWELL (derived from “dweller”) is one of the leading software companies in the real estate industry, headquartered in Vienna. We develop innovative, solution-oriented concepts to simplify and digitize workflows and communication processes within the real estate sector. Our client base includes more than 900 property management companies, serving over 200,000 users and managing a real estate portfolio of 2 million residential units across the DACH region.

• Support our support team in daily business (first-level support) and assist with customer service via phone
• Maintain and manage customer master data and contractual documents in our CRM system
• Act as a point of contact for administrative inquiries and ensure smooth communication
• After onboarding, assist in preparing and conducting product training sessions
• Help create marketing materials, reports, and presentations for management

• Ongoing studies at a university or university of applied sciences (ideally in business, real estate, communications, or IT)
• Structured and detail-oriented working style, with the ability to stay calm in dynamic situations
• Technical affinity and confident use of MS Office (especially Excel)
• Excellent German and good English skills
• Будет плюсом: Initial practical experience in customer service or in a SaaS/real estate environment is a plus; Advantageous: First experience with CRM systems (e.g., Pipedrive, HubSpot, or Salesforce)

• Flexible working hours of 15–25 hours per week, easily aligned with your class schedule
• Collective agreement-based salary depending on qualifications (employment group B), starting from €1,300 gross per month (based on 20 hours/week)
• Structured onboarding and participation in our Real Estate Academy
• A responsible role with direct insight into the processes of a fast-growing SaaS company
• Work with either Mac or Windows
• Digital-first work using state-of-the-art software tools
• Flat hierarchies in a highly skilled and loyal team
• Snacks, drinks, and access to the company’s own fitness center