account manager in iGaming

SOFTSWISS supplies iGaming software solutions. Its Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers through a single integration.

• Manage day-to-day communication with casino operator clients and respond to their requests
• Build long-term client relationships by understanding client needs and providing timely support
• Identify opportunities to introduce relevant services, game content, and other solutions to existing clients
• Monitor account and product performance, analyze data, and highlight opportunities for improvement
• Coordinate with Product, Technical Support, and other internal teams to resolve client issues and requirements
• Stay informed about iGaming market trends and competitor activity to provide relevant insights to clients

• At least 2 years of experience in Account Management, Customer Success, or a similar client-facing role
• Strong written and spoken English at B2+ level
• Experience building and maintaining strong client relationships
• Ability to analyze data and turn findings into practical recommendations
• Strong problem-solving skills and ability to handle client issues efficiently
• Confident communication and collaboration with international, cross-functional teams
• Будет плюсом: written and spoken Russian, experience in the iGaming industry or with B2B digital products

• Локация: Грузия, Польша
• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free online English lessons
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events