Account Manager

Our client is a growing international FinTech company providing open banking and account-to-account payment solutions to merchants operating across complex and high-demand industries.

The company supports businesses in sectors such as Forex trading, iGaming, betting, casino, dating, creator platforms and subscription-based services, helping them improve payment acceptance, streamline transactions and deliver efficient payment experiences across European markets.

We are looking for an experienced Account Manager to manage and develop relationships with existing merchants across high-risk industries.

You will act as the main point of contact for a portfolio of merchant accounts, ensuring strong client relationships, smooth day-to-day operations and long-term commercial growth.

The role combines relationship management, commercial account development and payment performance optimisation, working closely with internal teams to address merchant needs, identify growth opportunities and deliver a high standard of service.

• Manage and develop long-term relationships with existing merchants across Forex, iGaming, betting, casino and other high-risk digital industries.
• Act as the primary point of contact for assigned merchant accounts, handling commercial discussions, operational enquiries and ongoing support.
• Monitor merchant payment performance, transaction volumes and account activity to identify opportunities for improvement and growth.
• Identify upselling and cross-selling opportunities to increase revenue from existing merchant relationships.
• Coordinate with internal teams, including Payments Operations, Technical Support, Risk and Compliance, to resolve merchant issues efficiently.
• Support merchant onboarding, integrations and the successful launch of payment solutions in collaboration with relevant teams.
• Conduct regular account reviews, understand merchants' evolving business needs and recommend suitable payment solutions.
• Manage escalations related to payment processing, transaction performance and operational challenges.
• Support commercial negotiations, contract renewals and pricing discussions with existing clients.
• Maintain accurate account records, monitor key performance indicators and provide regular updates on portfolio performance.
• Build strong relationships with merchant stakeholders, including payment managers, finance teams and senior decision-makers.

• 3+ years of experience in Account Management, Key Account Management or Merchant Relationship Management within FinTech, payments, PSPs, acquiring or related financial services.
• Previous experience working with merchants in high-risk industries, such as Forex, iGaming, betting, casino, dating or other digital businesses.
• Good understanding of payment processing, merchant operations, open banking or alternative payment methods.
• Experience managing existing merchant portfolios, maintaining client relationships and identifying opportunities for account growth.
• Understanding of common payment challenges, including transaction acceptance, payment failures, fraud, chargebacks and compliance requirements.
• Ability to coordinate with technical, operational and compliance teams to resolve merchant-related issues.
• Strong commercial awareness, communication and relationship-building skills.
• Proactive, organised and solution-oriented approach to account management.
• Ability to work independently and manage multiple merchant relationships in an international environment.
• Fluent English.

🤝 Key Competencies

• Strong relationship management and client retention skills.
• Commercial mindset with a focus on account growth and revenue development.
• Ability to understand merchants' operational and payment-related challenges.
• Problem-solving skills and confidence managing escalations.
• High level of ownership, responsiveness and attention to detail.
• Ability to collaborate effectively across commercial, technical and operational teams.

✨ The Employer Offers

• Competitive salary package, plus KPI based commission scheme.
• Fully remote working opportunity across Europe.
• Opportunity to work with international merchants across high-growth payment industries.
• Direct involvement in developing and expanding long-term merchant relationships.
• Collaborative international team with expertise in FinTech and payments.
• Professional development and career growth opportunities.
• Autonomy and ownership over your assigned merchant portfolio.

If you have experience managing high-risk merchants, understand the payments ecosystem and enjoy building commercially successful client relationships, we'd be interested in hearing from you.