Talent acquisition partner for retail

The Talent Acquisition Partner for this Mat Cover role will provide 360 end-to-end recruitment support for Retail and Contact Centre teams, ensuring a seamless hiring process for these key business areas. Acting as a strategic internal consultant, they will source, screen, and present top talent that fully meets the brief and competency-based criteria to fulfil the role, while ensuring positive collaboration and communication with hiring managers throughout. They will also develop contingency plans for hard-to-fill roles and project manage for Seasonal Peak hiring and New Store Openings, driving efficiency and excellence in talent acquisition.

• Full accountability for all Retail Management roles, Seasonal Retail and Contact Centre peak and New Store Openings
• Act as the first point of contact for hiring managers, taking full and accurate job briefs and meeting recruitment SLA’s at every stage of the recruitment process
• Lead on all New Store Opening activity end to end.
• Actively assisting with telephone interviewing and other selection processes, including Assessment Centres for volume roles and New Store Openings
• Build strong relationships with top talent, keeping them engaged throughout the recruitment process and supporting a strong Talent Pool for Retail & CC
• Collaborate with HRBPs, hiring managers, and external partners with a One Team mindset.
• Proactively source and market map candidates, keeping hiring managers informed at every stage.
• Create engaging advertising copy for Internal /External Websites and specifically for our company LinkedIn page.
• Advise hiring managers on candidate selection, ensuring the right talent progresses.
• Train and support line managers in using the ATS for efficient candidate tracking.
• Ensure interviews and assessment events are set up speedily and effectively with all necessary supporting documentation.
• Facilitate Assessment Centres for volume roles.
• Facilitate Hire with Pride and Attract and Select training, and ensure this is completed with all managers ahead of a recruitment cycle
• Gather and deliver interview feedback, maintaining transparency and compliance, ensuring HWP interview notes are completed and stored securely.
• Manage the offer process, ensuring all administration is completed, and candidates are kept engaged during notice periods.
• Take a creative and proactive approach with ‘hard fills’ – adapting sourcing strategies as required.
• Operate as a Brand Ambassador, closely following business performance in all channels
• Track and report with high attention to detail, recruitment KPIs, providing clear insights on resourcing activity and performance.
• Deliver weekly vacancy updates to hiring managers, ensuring full visibility on live roles whilst providing solution-focused ideas to more hard-to-fill roles.
• Analyse and optimise recruitment channels, measuring effectiveness to enhance sourcing strategies.

• Excellent operational knowledge of all aspects of multisite Retail recruitment, including volume recruitment at peak and New Store Openings.
• Experience of volume recruitment strategies and working in a fast retail environment.
• 360-degree recruitment experience gained from an in-house recruitment role with a focus on managing a position end to end from inception through to delivery.
• Knowledge of recruitment methods and processes including market mapping.
• Strong project planning abilities to support and lead successful seasonal peaks and New Store openings
• Ability to educate, influence, and promote Equality, Diversity, and Inclusivity in all recruitment strategies.
• Proven experience of delivering against Recruitment KPIs. Time to hire, cost per hire etc, and ability to manage multiple open roles concurrently
• Social media & LinkedIn experience - with previous experience of delivering against a direct recruitment model using a range of innovative approaches to recruit talent into key business areas, reducing reliance on recruitment agencies.
• Self-starter - Ability to work at pace and under pressure to resource candidates that meet the brief promptly whilst keeping costs down.
• Strong communication & Influencing skills – able to influence key stakeholders and build credible relationships quickly and effectively – keeping key stakeholders informed at every stage of the recruitment process.
• Professional approach to all situations ensuring a positive candidate experience is managed at all times.
• Can-do attitude - willingness to embrace ways of working, remaining team-focused at all times and working closely and supporting other Talent Acquisition Partners and wider People Team
• Adept at working with recruitment systems & technology - previous experience of working with ATS & CRM systems to recruit talent into key business areas
• Confident to deliver Hiring Best Practice Training to the business.
• Knowledge of up-to-date employment legislation.
• You’ll bring passion and energy to building strong partnerships with hiring managers and stakeholders, inspiring candidates through your enthusiasm for our brand and the opportunities across our retail teams.
• A true Brand Ambassador and promoter of Equality, Diversity and Inclusivity
• Committed to exceptional service, building lasting relationships with candidates and stakeholders
• Honest, transparent, and professional, representing the brand and People Team with integrity.
• Proven experience hiring senior leaders, with deep knowledge of key Retail business areas
• Excellent written and spoken communication skills, ensuring clarity and professionalism at all levels, both internally and externally.
• Independent yet collaborative, thriving in a fast-paced team environment.
• Detail-oriented and results-driven, balancing commercial focus with recruitment excellence.
• Retail recruitment expertise, with in-house and agency experience.
• Skilled in social recruiting and market mapping, leveraging the latest sourcing techniques.
• Будет плюсом: An understanding of Contact Centre recruitment is a bonus; Contact Centre as a bonus

• This role is expected to be a 12-month maternity cover with a start date of January 2027 but may be required sooner.
• At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.
• Discount -Up to 50% discount and access to regular Sample Sales
• Holiday - 25 days rising to 28 with length of service
• 20% Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility
• Pension Scheme - enrolled in our Group Personal Pension schemes upon joining the business.
• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
• Continued Development – We offer structured support from our own in-house Learning and Development Hub
• Salary Sacrifice scheme for Electric vehicles (dependent on grade and meeting policy eligibility)
• Private Healthcare with additional Babylon Digital Healthcare (based on contract duration)
• Life Assurance
• Fruit basket daily
• Tea and coffee provided
• Working from Home - option to work from home on Mondays and Fridays
• Social - Christmas party/social events throughout the year
• Seasonal Sample Sales
• Volunteer Day - with a charity of your choice