Human Resources Manager

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

HR Manager & Business Partner – DACH & Benelux

Parental leave replacement – 12 months gig

Are you an HR Professional that is interested in working for a 7,000+ employee global software company, with a talented HR team, that develops and delivers state-of-the-art people related solutions to drive the company’s strategy forward? If so, this is the role for you.

It is an exciting time at Genesys as we usher in a new era of consumer hyper-personalization leveraging our Cloud, AI and 3B+ daily interactions with consumers. It is a time of exciting change at Genesys as we evolve into an AI-first SaaS company while ensuring we continue to meet the needs of our existing customer base.

What this role is:

As the HR Manager for DACH (Germany, Austria, Switzerland) and Benelux and HR Business Partner you will provide both strategic and tactical human resources leadership and support that meets the needs of the business. Reporting directly to the VP Human Resources EMEA you develop HR strategies and implement HR practices to support our organizational advancement. In partnership with leadership, you will be responsible for creating, developing and executing programs that produce a world-class people experience across the entire employee life-cycle together with a high efficient, creative, committed and lovely HR team.

As a company, we have launched “Experience as a Service” in the market. This is an innovative strategy to accelerate Genesys cloud adoption, supporting our installed base with innovative cloud delivery. In this role, you will partner with business groups and leaders in the front line with Genesys Cloud and Multi-Cloud Solution organizations while also supporting G&A and “Go-to- Market” functions. These business groups have multiple complexities and strategic needs. You will work closely with them, contributing to their transformation, growing, and evolution, scaling business needs.

What this role isn’t:

This isn’t an HR police or admin role. We are looking for a thoughtful HR professional to address business needs related to employee people strategy and engagement with senior leaders. You will work directly and hands-on to execute workforce strategies, ensuring engagement, all while navigating scale for an agile and quickly evolving Cloud and AI first company. You will work in a highly matrixed environment including the global units within HR to implement the business strategy for recruiting, workforce planning, employee engagement and much more!

• Provide leadership, direction and counsel to Senior Leaders and managers in all the disciplines of Human Resources (e.g. organizational development, employee relations, learning & development, performance management and compensation & benefits)
• Lead and facilitate as a change agent the evolution of the company
• Develop and recommend internal communication and change strategies to ensure the business is moving in a desired direction inclusive of acquisitions etc.
• Provides a true hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of both “Employee Engagement” and “Diversity and Inclusion”
• Responsible for creating a great place to work through organization development, continuous improvement, including cultural initiatives, to help lead the business to long-term excellence
• Communicate effectively at all levels of the organization with the ability to influence appropriately
• Develop, implement, and ensure consistent application of HR strategies, guidelines, and programs across the entire employee life-cycle
• Strong knowledge and understanding of regulations, industry trends, current practices, new developments and applicable laws regarding human resources and ensures compliance with all legal employment requirements
• Demonstrate honesty, integrity, responsibility and fulfilment of commitments
• Demonstrate our values of embracing empathy, flying in formation and going big.
• Special Projects as required

• Bachelors/Master’s degree in related field (preferred)
• 5+ years relevant, broad HR experience at a manager level in DACH and Benelux, ideally within IT industry
• Fluent in German and English. Knowledge also of other languages preferred
• Demonstrated success in developing and implementing HR strategies
• Ability to provide vision and leadership
• Excellent communication skills, both verbal and written; strong interpersonal, collaboration and teamwork skills
• Effective and positive persuasion and influencing skills
• Strong written and oral communication skills, analytical and reporting skills (HRIS) and attention to detail
• Experience within a matrixed environment
• Ability to understand and promote the linkage between business and operational priorities and human resources activities
• Ability to deal tactfully and confidently with internal and external customers
• Demonstrated change management skills in a fast-moving business with focus on growth via organic and acquisition
• Strong skills in handling employee relation cases and organisational re-designs

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.