QA Implementation Analyst (manual)

As Implementation QA Analyst for Bazaarvoice you will be part of a team responsible for ensuring the quality of our client’s implementation. In this role, you will follow testing steps to ensure the initial technical setup of a Bazaarvoice client is sound.

• To be a successful Implementation QA Analyst at Bazaarvoice, your first priority will be our client’s success. We take pride in the excellence we provide to every customer. We multi-task well, communicate directly, and lead by example.
• You will need to understand the inner-workings of the Bazaarvoice products and the nuances that can impact our client’s technical health and overall satisfaction. You should be able to look at problems at a high level, but must also be very detail-oriented in order to troubleshoot problems in specific detail.
• Last but not least – you’ll be a self-starter who can own, control and prioritize your own work load. Our company moves quickly and so do we. Passion about life and work is important to us, and we want to see it from you when we interact with you!

• Experience working with JavaScript, HTML, and CSS
• Strong analytical and critical thinking skills with the ability to make recommendations based on results of assessments
• Experience working with business partners to maintain usable data and reports
• Ability to work under pressure and deliver
• Exemplary communication skills
• Proven track record with proactively identifying areas of improvement and effective solutions
• Passion, energy and a strong, collaborative work ethic
• Proven ability to ramp-up quickly and be a self-starter
• Passion for high quality solutions. You care about quality from the start so that our clients don’t have to revisit their code once it’s in production.
• A true hunger for knowledge and desire to grow as a technologist
• BA/BBA/BS or equivalent education
• Experience working in a high volume queue
• Experience working in the SaaS industry
• Experience developing and/or executing technical requirements for software development or SAAS implementations
• Experience writing and/or maintaining documentation
• Understanding and knowledge of quality assurance processes and methods
• Experience providing quality assurance services