QA engineer (manual) in SaaS platforms

Progress Partners is a fast-growing technology company building and scaling next-generation SaaS and mobile platforms. We blend creativity with data-driven execution to ship high-impact products, including AI-powered tools, productivity platforms, and workflow software, used by millions of people in more than 160 countries.

• Own the quality of our support flows, funnels and automations end to end, catching issues before they reach customers or agents.
• Reproduce real customer scenarios across Zendesk, Outlook, Gmail and our in-house admin panels, confirming that emails arrive, tickets are created and triggers fire as expected.
• Validate phone number routing and call flows in Twilio, so every customer reaches the right person the first time.
• Test API integrations across Zendesk, Twilio and our product as one connected system, not as isolated features, so data moves reliably between them.
• Turn findings into fixes by writing clear, reproducible bug reports and working with the people who build and maintain our tools.

• 3+ years of experience in manual QA or software testing.
• Hands-on experience with Zendesk, or a comparable support CRM such as Freshdesk, Intercom or Salesforce Service Cloud, including its triggers, automations and workflows.
• Proven experience testing API integrations that span multiple services, not only single product features.
• A methodical, detail-oriented approach to designing test scenarios and documenting results.
• Strong written and verbal communication in English and the ability to work autonomously in a remote, async environment.
• Comfort with ownership, transparency, and a results-driven mindset.
• Будет плюсом: Experience with Twilio or other telephony and call-routing platforms; Familiarity with API testing tools such as Postman, and comfort reading API docs, JSON payloads and logs; A background working in or closely alongside a customer support team

• We’re fully remote and distributed across time zones.
• We default to async, communicate in writing, and trust people to deliver outcomes, not log hours.
• Decisions are transparent, ownership is clear, and your work is visible from day one.
• Remote-first: Live and work wherever you're happiest and most productive. No relocation, ever.
• Flexible hours: we measure outcomes, not time spent at a desk.
• Unlimited PTO: take the time you need to rest, recharge, and do your best work.
• Learning & development budget: courses, books, conferences, certifications, whatever helps you grow.
• Home office & wellness allowance: a dedicated budget to set up your workspace and support your health.
• A small, senior, collaborative team where your work is visible and your decisions matter.
• The chance to build products used by millions of people across 160+ countries.