Qa engineer (manual) for AI voice agents

We are looking for an experienced Senior QA Engineer to join an international project focused on testing and quality assurance of an AI-powered voice agent solution. The solution supports customer voice interactions, intent recognition, intelligent call routing and self-service capabilities. It integrates with contact center platforms and SAP backend systems. The ideal candidate is a hands-on QA professional with strong manual testing skills, systematic test design capabilities and experience in end-to-end business process and integration testing.

• Perform manual end-to-end testing of customer voice call scenarios.
• Design and execute positive, negative and edge-case test scenarios.
• Validate intent recognition accuracy, call routing and self-service processes.
• Perform UAT, regression and integration testing.
• Validate integrations between AI Voice Agent, Genesys Cloud, SAP and supporting APIs.
• Analyze customer feedback, call transcripts and conversation logs.
• Investigate reported issues, perform root cause analysis and coordinate defect resolution.
• Collaborate with Product Owners, Developers and business stakeholders.
• Identify quality risks and recommend process improvements.

• 5+ years of experience in Software QA / Software Testing.
• Strong hands-on experience in manual and functional testing.
• Experience in test case design and systematic test execution.
• Practical experience with E2E, regression and integration testing.
• Experience with UAT preparation and execution.
• Strong troubleshooting and root cause analysis skills.
• Good analytical thinking and attention to detail.
• Excellent English communication skills.
• Будет плюсом: Experience with AI/LLM testing, chatbots or voicebots; Knowledge of Parloa or Genesys Cloud; SAP testing or ERP integration experience; Experience with test automation frameworks; Contact center or customer service process knowledge

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