QA Communication Specialist (manual)

Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth.

Perfect for those who aim to:

- Monitor the quality of affiliate and sales managers’ communication with partners across all channels (Telegram, Skype, email);

- Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;

- Track response times and ensure communication SLAs are met;

- Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, and conflict situations);

- Escalate critical issues and follow up until they are resolved;

- Provide structured feedback to managers based on QA reviews;

- Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);

- Maintain a record of recurring mistakes and systemic issues within the team;

- Prepare regular reports on communication quality and team discipline;

- Initiate and support process improvements that impact partner communication quality.

• Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations;
• Ability to write clearly, concisely, and professionally;
• Fast learner, ready to dive into the specifics of affiliate and iGaming domains;
• Upper-Intermediate level of English.
• Strong sense of responsibility and ownership over quality;
• Ability to provide tactful and constructive feedback;
• System-oriented mindset and focus on process clarity;
• Capability to remain neutral and objective in evaluations;
• Stress resilience and confidence in handling sensitive or conflict cases;
• Proactive attitude and willingness to suggest improvements, not only report issues.

Apply, and let your growth journey begin.