Product analyst in online trading

IronFX is a global leader in online trading, offering over 300 tradable instruments across Forex, metals, indices, commodities, futures, and shares. With a strong commitment to cutting-edge technology, exceptional service, and continuous innovation, we empower traders worldwide through world-class platforms and resources. We're building a new Product Operations function to own the quality and consistency of our client-facing digital experience.

• Run recurring audits of live website and client portal for broken links, layout issues, outdated content, and cross-device/browser inconsistencies.
• QA new pages, campaigns, and portal changes before/after launch against a defined checklist (functionality, compliance disclaimers, brand consistency).
• Log every issue found in a shared tracker with severity, owner, and status.
• Follow through until issues are fixed/improved
• Test end-to-end client journeys firsthand: registration → KYC/verification → deposit → trading → withdrawal → support contact.
• Run scheduled "mystery shopper" tests (real test accounts, real test transactions) to catch friction a client would feel.
• Document each journey test with clear notes on what worked, what didn't, and where drop-off risk is highest.
• Build Website Heatmaps with Marketing to identify where clients drop off or are facing issues.
• Analyze Customer Support Data to identify the biggest culprits
• Test deposit/withdrawal flows across all payment methods (cards, e-wallets, bank transfer, crypto) for functionality and clarity.
• Track payment success/failure rates and flag anomalies or recurring issues to the Head of Operations and relevant PSP/Dev contacts.
• Maintain the central issue log/tracker across website, portal, and payments
• Escalate critical issues promptly to Management and relevant teams (Marketing, Tech, Payments, Compliance, Support, Funding etc.).
• Follow up on logged issues to confirm resolution and re-test.

• 1–3 years of experience in QA, Operations, Customer Experience, or a related analytical/process role
• Sharp attention to detail: Comfortable being the person who notices what everyone else scrolled past.
• Comfortable testing web/mobile experiences across devices and browsers.
• Basic understanding of client onboarding, KYC, and payment processing concepts (or a fast learner willing to get up to speed quickly).
• Strong written communication: You'll be documenting issues and observations clearly and concisely, daily.
• Naturally curious and pattern-oriented: Someone asks, "why doesn't it work, and where else might this show up?"
• Comfortable working with trackers/spreadsheets (Excel/Google Sheets)
• Будет плюсом: experience in a CFD/Forex broker, fintech, or online trading environment is a strong plus but not required; Strong analytical and reporting skills are advantage: Able to prepare regular reports, identify recurring issues and trends, track resolution times and areas of customer friction, and present key findings and recommendations to relevant stakeholders; Jira/Monday experience a plus

• Competitive Salary – matched to your skills and experience
• Delicious Homemade Lunch – served daily at our Limassol premises, free of charge
• Medical Coverage – join our comprehensive company scheme
• Pension Plan – secure your future with our participation program
• SportBenefit Membership – access a wide network of gyms, fitness studios and sports activities across Cyprus through one flexible membership
• Mad Benefits Discounts – access group discount schemes
• Free Parking – no hassle, no extra cost
• Flexibility – supporting a better work-life balance
• Team Spirit – fun team-building activities and corporate events
• Growth & Development – a unique, friendly culture with real opportunities to progress
• Join a dynamic, fast-paced, and international team driving the future of online trading.