Manager, Software Quality Assurance / Testing: ServiceNow (auto)

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The ServiceNow QA Manager is responsible for defining, embedding, and governing the quality assurance framework across all ServiceNow development delivered within NTT DATA — whether that originates from the ServiceNow Practice, the Business Application Services (ATS) development team, or the automations function. This role acts as the quality gateway across all development streams, ensuring that nothing reaches production without meeting the defined quality and testing standards.

As a player-manager role in the early stages of the QA function, the QA Manager will be hands-on in testing activities while also building out the function's capability, tooling, and governance. They will establish and own the automated testing framework, maintain the regression test suite, and lead testing governance for all major releases including platform upgrades.

• Define, own, and continuously improve the QA framework, testing standards, and governance processes for all ServiceNow development across the practice.
• Act as the quality gateway for all development — Practice, ATS, and automations — ensuring no release progresses to production without meeting defined quality criteria.
• Build, maintain, and evolve the automated testing framework for the ServiceNow platform, reducing regression test time and increasing release confidence.
• Own and manage the regression test suite, ensuring it remains accurate, up to date, and appropriately scaled as the platform evolves.
• Define and maintain test case standards, test scripts, and test data management across all product domains.
• Lead testing governance for platform upgrades, coordinating A/B testing and regression testing to validate that upgrades do not introduce defects or regression.
• Coordinate and facilitate UAT activities in partnership with Business Analysts and business stakeholders, ensuring clear sign-off criteria are in place and met.
• Produce testing quality metrics and governance reporting for the Practice Lead and relevant governance forums.
• Identify and escalate quality risks, defects, and test failures, working with developers and delivery managers to ensure timely resolution.
• Where the team is small, actively execute testing alongside governance — including functional, regression, integration, and exploratory testing.
• Build and manage the QA Engineer function as the team scales, setting standards, providing mentorship, and reviewing testing output.

Behaviours & Competencies

Workplace type:

Hybrid Working