- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
POSITION TITLE: Individual Giving Lead Quality Assurance Engineer
TYPE OF CONTRACT: Regular Consultant
ORG UNIT: Private Sector Partnerships (PSP)
DUTY STATION: Remote
DURATION: 11 months
ORGANIZATIONAL CONTEXT
The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency working to create a world with zero hunger. WFP and its partners believe that no child should go to bed hungry and that individual and collective wellbeing can only be achieved if all children, women and men get the nutritious food they need to lead healthy, dignified lives. Each year, WFP assists 90 million people in 83 countries. Every day, some 5,600 WFP-chartered trucks are on the road, 92 planes are in the air and 20 ships are at sea. These numbers speak to WFP’s unparalleled reputation as an emergency responder, one that is often the first on the scene in the most difficult environments. WFP also works with partners to strengthen the resilience of communities most vulnerable to hunger and malnutrition through long-term development programmes aimed at boosting food security, local economies, education, employment and gender equality. While hunger and malnutrition are the world’s largest solvable issues, the needs are still immense and growing. 821 million people in the world suffer from chronic hunger.
The Private Partnerships Division (PSP) is responsible for working with the private sector to achieve greater impact in WFP’s work. PSP has embarked on an exceptionally ambitious new strategy to raise an additional one 1.3 dollars for hungry or malnourished people in the next five years and to expand the contribution to WFP from the business sector through effective and sustainable long-term partnerships as well as from private individual supporters around the world. This includes securing new high impact technical partnerships, signing significant new corporate deals and growing existing relationships as well as building a base of one million individual supporters.
INDIVIDUAL FUNDRAISING
WFP operates one of the fastest-growing global individual fundraising programmes in the humanitarian sector. Initially launched as a lean, digital-focused initiative, the programme has evolved into a major strategic driver of income growth, with an ambition to raise USD 1.3 billion annually by 2030.
The programme has transitioned from a purely digital model to a digital-first, multi-channel approach. While the centralised global team continues to acquire supporters through core digital channels (Meta and Search), it is rapidly scaling additional acquisition channels such as Face-to-Face, Direct TV, Telemarketing, and Direct Mail. This diversification is essential to sustaining growth and strengthening donor lifetime value, but it also introduces increased operational, regulatory, and contractual complexity.
At the same time, the programme is shifting from a largely Western-market focus to a more g-local model. Now operating in seven languages, it enables more locally relevant engagement and is expanding into high-potential strategic markets including Korea, China, Italy, and the Middle East. This expansion requires robust governance frameworks, strong understanding of fundraising regulations, and effective management of contracts with external partners and vendors.
Supporter engagement is delivered through an integrated, multi-channel loyalty ecosystem—including email, SMS, WhatsApp, outbound telephony, and Meta—ensuring a high-quality donor experience that drives long-term engagement and impact.
As Individual Giving is becoming an increasingly important funding source for WFP, this impacts how IG technology is built, run and managed across markets, channels and products. Whilst before our fundraising strategy focused only on digital, we are now required to implement a multi-channel program covering Digital, Face2Facem Telemarketing, DRTV, Direct Mail, Legacy, Gifts etc. Our delivery moves from a centralised hub to a centralised government with a federated execution. Our markets are also shift from fewer and simple to high return prioritization with broader and more complex needs whilst pushing g-localization due to regulatory and vendor requirements. Our volumes also scale up, from lower to higher and multi-source. And finally also the operation expectation changes, from a start-up to a business critical function providing a sustainable form of income for the organization and the people we serve.
PURPOSE OF THE ASSIGNMENT
The Senior Quality Assurance Engineer – Systems & Integrations will play a pivotal role in strengthening WFP’s end‑to‑end quality assurance capability across the entire Individual Giving (IG) technology ecosystem. Operating within the IG Tech & Operations team and aligned with the Strategic Delivery Hub, the incumbent will be responsible for ensuring that changes delivered across platforms—including GoDonate, Salesforce NPC/NPSP, Marketing Cloud, payment systems, integrations, and data flows—are reliable, safe to release, and validated against defined acceptance and risk criteria.
This role fills the capability gap between our emerging QA function (currently focused on GoDonate) and the system‑wide release confidence required to operate a scaled, multi‑platform fundraising environment. The Senior QA Engineer will establish cross‑platform testing standards, lead regression and integration testing efforts, drive systemic defect analysis, and ensure that validation covers full supporter, operational, and reporting flows. The incumbent will work closely with the Technical Lead, Data Engineer, Fundraising Architect, Product Lead, and Project Manager to ensure that all workstreams are tested coherently, sustainably, and within the parameters defined by the Strategic Delivery Hub’s delivery architecture.
The role operates as an independent quality authority (within the constraints set by the Hub), complementing junior QA capacity and strengthening WFP’s ability to deliver high‑quality, low‑risk changes across a growing, complex ecosystem.
QA processes and controls should remain proportionate to delivery risk and support delivery confidence without creating unnecessary operational overhead.
