Customer care manager in FMCG

An international company is looking for a Consumer Care Manager to join its marketing team.

• Develop and continuously improve consumer care processes across various communication channels.
• Manage consumer inquiries and complaints, coordinating their investigation and resolution.
• Analyze consumer feedback to identify opportunities for service quality improvement.
• Develop consumer care guidelines, communication templates, and training materials.
• Train and support external partners involved in consumer care activities.
• Collaborate with internal teams and external partners to implement consumer care projects.
• Manage project budgets and coordinate related documentation.
• Prepare reports and presentations for local and international stakeholders.

• Bachelor's degree or higher.
• Experience in marketing within an FMCG company.
• Fluency in English.
• Strong analytical skills.
• Proficiency in Microsoft Office (PowerPoint and Excel) and Power BI.

• Career growth opportunities in an international company.
• Hybrid work arrangement.
• Annual performance-based bonuses.
• Medical insurance.
• Flexible benefits programme.
• Corporate lunches.
• Shuttle bus service.