CRM manager in fintech

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond.

• Executing customer lifecycle CRM journeys across multiple touch points
• Working closely with team members to collaborate and help deliver a range of campaigns across multiple channels
• Monitoring campaign performance and ensuring campaigns are executed safely
• Supporting Campaign QA (helping to check set-up thoroughly as a second pair of eyes before launch)
• Collaborating with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign
• Delivering campaigns with a test and learn data driven approach
• Owning existing processes and always-on campaigns within the team, and keeping these documented and up to date

• You have hands on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys
• You have experience using a CRM platform for delivery (Braze, ideally)
• You have Fintech or Financial Services experience
• You have strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions
• You can demonstrate experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives
• You bring excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities
• You can to organise priorities with stakeholders effectively
• You take a collaborative approach, working with all relevant stakeholders to deliver an end result that is right for the customer
• You have a Problem Solving mindset - able to solve potential problems or suggest alternative ways to achieve the desired outcome
• You're excited about what we do at Monzo
• Будет плюсом: Looker experience is an advantage

• £57,000 - £77,000 + Incentive Awards tied to your performance + Benefits
• This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.