CRM manager in e-commerce

Shape the future of microbiome health with Fairment! Founded in 2015 out of a passion for natural health, Fairment is now a fast-growing, innovative company specializing in developing high-quality products for microbiome health. Our product range includes Germany's first spore-based all-round probiotic, innovative enzyme formulations, and the Biom-Balance microbiome course, all designed to promote well-being from within.

• Developing and implementing CRM campaigns to increase customer satisfaction and customer loyalty
• Implementing customer journey tracking tools to improve customer success (surveys)
• Creating personalized and segment-specific email campaigns to maximize customer value
• Implementing tools and technologies to automate marketing campaigns
• Managing campaign budgets and monitoring KPIs
• Implementing a multi-channel strategy in retention (WhatsApp with Charles/Chatarmin, print via MyPostcard, etc.)
• Collaborating with the marketing team to ensure a consistent brand message
• Working closely with the acquisition team to optimize lead generation and conversion

• You love building people's connection to a brand
• At least three years of professional experience in a similar position
• Experience in e-commerce at companies with revenue of 20–70 million
• In-depth knowledge of CRM tools and strategies, including email marketing and customer journey tracking (ActiveCampaign, Klaviyo, Charles, MyPostcard, etc.)
• Proactive attitude and ability to make strategic decisions and take risks
• Fluent written and spoken German and English

• Responsibility from day one and room for your ideas to embed the fairment brand in customers' minds.
• A highly motivated team, a relevant topic (gut health), and a growing market
• The latest CRM/DTC/e-commerce knowledge is put into practice here
• Regular team events and two offsites per year
• 30 days of vacation, a Deutschlandticket, Urban Sports Club, goodies in the form of fairment products, etc.
• Flexible working hours and remote work — we still have a lovely office in Kreuzberg's Bergmannkiez :)