community manager for puzzle games

Hitapps is a GameDev company specializing in puzzle games. Its successful products have generated over 150M+ combined downloads and are regularly featured in the top charts in the Games section.

*Instagram и Facebook принадлежат компании Meta Platforms Inc., деятельность которой признана экстремистской и запрещена на территории РФ

• Manage and grow the game's community across relevant platforms;
• Create and schedule engaging content, including announcements, event teasers, polls, challenges, player stories, and other interactive activities;
• Moderate community channels to keep discussions healthy, on-brand, and free of toxicity or spam;
• Stay current on gaming culture, platform trends, and competitor community strategies;
• Develop and execute a social media and community strategy, including a flexible content calendar;
• Collect, categorize, analyze, and prioritize community feedback, identifying recurring issues, player needs, sentiment trends, and opportunities for product improvement;
• Identify recurring player issues and escalate product, technical, or LiveOps problems to the support team;
• Work closely with the dev team to prepare community activities around upcoming releases, events, and game updates;
• Provide structured insights on player sentiment, product issues, feature requests, LiveOps performance, and emerging community trends;
• Develop community-driven product mechanics, including polls, challenges, player-created content, in-game rewards, social sharing, and community events;
• Analyze and report on content performance data to drive continuous improvement, optimization, and innovation;
• Continuously evaluate performance metrics and iterate on community strategies based on results;
• Maintain a knowledge base of common issues and solutions.

• At least 3 years of relevant work experience in the IT or gamedev industry;
• Strong understanding of mobile games, casual audiences, player behavior, and community dynamics;
• Genuine passion for and knowledge of video games and gaming culture;
• Hands-on experience managing social media and player communities at scale;
• Experience with analytics tools for tracking and reporting performance;
• Ability to create simple content, including graphics, short videos, and copy, or work closely with a designer to produce it;
• Hands-on experience with AI tools and workflows for content creation, including copywriting, image/video generation, editing, localization, and content repurposing;
• Excellent communication skills and ability to work in a team;
• Attention to detail and a high level of responsibility;
• Advanced written and verbal communication skills in English;
• Nice to have: experience with Facebook, Instagram, Threads, TikTok, Reddit, or similar community platforms; additional languages; a portfolio or examples of past community growth/engagement work.

• Competitive compensation;
• 100% Recovering for vacations and sick leaves;
• 12 Additional paid day offs per year;
• Budget for personal education, language courses, and sports activities;
• Conference attendance at top industry events;
• Zero bureaucracy and a supportive, transparent culture.