Technical Program Manager

Do you relish the prospect of driving operational resilience, platform reliability, and global edge scale?

Do you thrive on leading complex technical programs at the intersection of software engineering, distributed systems, and production operations?

Join our Cloud Technology Group Strategy & Operations team

Our team drives the strategic, cross-organizational programs that safeguard platform availability, automate production operations, and scale our infrastructure globally. We partner closely with Site Reliability Engineering (SRE), core product development and infrastructure teams to minimize operational toil, eliminate single points of failure, and raise the bar on platform resilience. Senior engineering leadership relies on our team to orchestrate high-visibility initiatives that keep Akamai's globally distributed platform fast, reliable, and secure.

Shape the success of projects

As a Senior Technical Program Manager, you will serve as the strategic bridge between SRE, product, and platform teams. You will drive cross-organizational initiatives that translate reliability and performance goals into measurable engineering roadmaps.

• Partnering across SRE, Product, and Platform Engineering to establish unified reliability, performance, and platform health roadmaps
• Driving core reliability programs, including Service Level Objectives (SLOs/SLIs), error budget governance, disaster recovery (DR) drills, and multi-region resilience testing
• Championing platform performance and health initiatives, identifying architectural bottlenecks, systemic failure modes, and capacity constraints across critical services
• Leading operational excellence and toil-reduction programs, automating operational workflows, modernizing observability, and instituting production readiness standards
• Orchestrating cross-functional dependency management, unblocking complex initiatives and aligning engineering priorities between feature velocity and platform stability
• Providing executive visibility into platform health metrics, reliability trends, and critical program milestones

Do what you love

• Have relevant technical program management experience, partnering closely with SRE, cloud infrastructure, or distributed systems teams
• Be comfort navigating ambiguity, handling risks, and shifting gears as needed across rapidly evolving environments
• Have deep familiarity with reliability and performance domains, including SLOs/SLIs, error budgets, observability (metrics, logs, traces), high-availability architectures, and chaos/resilience principles.
• Have proven track record of driving cross-functional alignment, uniting product, architecture, and operations teams around shared platform health goals
• Have good interpersonal and organizational skills with an ability to communicate effectively with all stakeholders
• Have solid technical fluency, capable of engaging with principal engineers and architects on technical trade-offs, scaling limits, and failure domains
• Have excellent communication and influence skills, fluent in English, with the ability to distill complex production health data for executive audiences
• Have relevant experience or a Bachelor's or Master's diploma in Computer Science or its equivalent

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

Cloud and Edge: Running apps closer to users for instant performance.

Security: Neutralizing threats before they ever reach your data.

Content Delivery: Scaling the world's biggest moments without a glitch.

AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

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