Service Planning & Delivery Manager

Service Planning Coordinator

Location: Derby with hybrid working options

Contract: 6 Month Fixed Term Contract

Company: Arriva Road Transport Services (ARTS)

Salary: £33,288 per annum + on call

Reporting to the Pre-Planned Operations Manager, the Service Planning Coordinator will be responsible for the planning, processing, and allocation of rail replacement and train crew taxi services across the UK.

The successful candidate will ensure all transport arrangements are delivered efficiently, cost-effectively, and in compliance with relevant UK and EU driving regulations.

They will work closely with train operating companies (TOCs), transport suppliers, and internal stakeholders to provide high-quality passenger transport solutions while maintaining exceptional levels of customer service.

The role also involves managing post-operation service reviews, resolving delivery issues, validating supplier performance, and ensuring all invoicing is processed accurately to support timely and correct payments.

Person Specification

• Strong numerical and analytical skills.
• Excellent attention to detail with the ability to maintain accuracy in a fast-paced environment.
• Good organisational and time management skills, with the ability to prioritise multiple tasks effectively.
• Strong communication and stakeholder management skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Ability to work independently as well as collaboratively within a team.
• Problem-solving mindset with a proactive approach to resolving operational issues.
• Knowledge of UK geography.
• Understanding of taxi, minibus, coach, or passenger transport operations.
• Awareness of UK/EU drivers' hours regulations.
• Experience within transport, logistics, rail, or operational planning environments.
• Previous experience of supplier management or transport procurement.

At Arriva Road Transport Services, you'll play a key role in delivering safe, reliable, and efficient transport solutions that keep the railway moving. You'll join a supportive team environment with opportunities for professional development and the chance to make a real impact on service delivery across the UK rail network.

At Arriva, we value diversity and inclusion and are committed to creating a workplace where everyone can thrive. We welcome applications from candidates of all backgrounds and experiences.