Service delivery manager in AI infrastructure

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. We are looking for a Service Delivery Manager to support strategic hyperscale customers using bare metal and GPU cloud AI infrastructure in Nebius data centers.

• Serve as the primary technical point of contact for the customer.
• Manage operational relationship with hyperscale customers.
• Coordinate infrastructure lifecycle including provisioning, maintenance, and incident management.
• Ensure SLA and SLO compliance for infrastructure services.
• Drive incident management and root cause analysis.
• Track service performance and operational metrics.
• Work closely with data center operations teams to manage hardware support and infrastructure maintenance.
• Coordinate bare metal deployments, replacements, and capacity expansion.
• Align infrastructure operations with customer workload requirements.
• Establish operational processes for hyperscale infrastructure environments.
• Lead service reviews and operational planning with internal and customer teams.
• Improve reliability, response times, and operational workflows.
• Partner with engineering, networking, and hardware lifecycle teams.
• Support infrastructure scaling and new cluster deployments.
• Participate in planning for large-scale AI compute infrastructure.

• 5+ years in technical account management, service delivery, or infrastructure operations
• Experience working with hyperscale customers or large enterprise clients
• Background in cloud, AI infrastructure, or data center operations
• Understanding of bare metal infrastructure
• Experience with data center environments
• Familiarity with GPU clusters / AI workloads (preferred)
• Knowledge of networking, hardware lifecycle, and infrastructure monitoring
• Strong stakeholder management
• Ability to operate in high-scale infrastructure environments
• Excellent communication between technical and business teams
• Будет плюсом: Experience working with hyperscale companies; Experience supporting AI / ML infrastructure; Experience with GPU clusters

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams
• Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI