project manager Partner Operations

Inetum is a global IT services company that delivers innovative solutions to clients. It operates in 19 countries and has more than 28,000 employees worldwide.

• Manage a shared, partner-facing inbox by triaging and responding to incoming queries;
• Route requests to the appropriate internal stakeholders when needed;
• Respond independently to standard or recurring queries with accuracy and clarity;
• Support onboarding and ongoing partner communications;
• Collaborate internally to gather information and resolve partner questions;
• Process and approve operational requests within internal systems;
• Contribute to building and improving documentation and FAQs.

• Strong written communication skills and client-facing or external communication experience;
• Background in support, coordination, or operations roles;
• Experience working with Salesforce;
• Ability to work independently and navigate across teams to source information;
• English required;
• Proactive and resourceful mindset;
• Comfort interacting with external stakeholders;
• Strong organisational and multitasking abilities;
• Curious and thoughtful approach to decision-making and escalation;
• Nice to have: familiarity with project management tools, exposure to SDLC concepts, experience using AI tools such as Copilot to enhance productivity.

• Short-term project opportunity.