Project manager in professional services

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

• Own the full project lifecycle from SOW sign-off to post-onboarding handoff. Develop and manage detailed project plans including timelines, milestones, dependencies, and risk assessments.
• Align internal stakeholders across Professional Services, Product, CX, and Sales to ensure deliverables are met on schedule and with quality.
• Serve as the primary point of contact for project updates, planning, and coordination with strategic and enterprise customers. Maintain open, clear, and timely communication throughout the onboarding process.
• Implement and maintain project governance standards, including change control processes, risk and issue tracking, documentation, and client sign-off management.
• Proactively identify and manage project risks and roadblocks. Lead internal and customer-facing escalations and drive timely resolution with relevant stakeholders.
• Act as the central liaison (: intermediary) between internal teams and the customer, ensuring alignment around timelines, product readiness, integrations, and client expectations.
• Monitor and report project performance against key metrics, providing transparency to both internal teams and customer stakeholders.

• 2–4 years of experience in project management or implementation roles, ideally within a B2B SaaS or Professional Services environment.
• Proven experience managing strategic or enterprise-level customers with complex onboarding requirements.
• Demonstrated ability to lead cross-functional projects with accountability for outcomes.
• Skilled in managing timelines, dependencies, stakeholder communication, and risk.
• Excellent verbal and written communication skills, with the ability to effectively communicate with executive-level stakeholders. Comfortable leading high-stakes meetings and managing sensitive conversations.
• Ability to understand software configuration, APIs, and data migration workflows. Experience collaborating with technical and product teams on deliverables.
• Strong attention to detail with the ability to manage multiple projects simultaneously. High sense of ownership and a proactive approach to problem-solving.
• Professional and customer-centric demeanor. Committed to delivering value and long-term success to customers through structured project execution.
• A self-starter who can work independently and collaborate in a fast-paced team environment.
• Будет плюсом: PMP or equivalent certification is a plus; Familiarity with the Property Management Software (PMS) industry or the short-term rental (STR) technology ecosystem is a plus

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