Project manager in education technology

The purpose of this role is to lead the delivery of consulting, implementation, development, and support projects for customers in the education sector. Constructor is a global provider of education and research technology, serving schools, higher education, enterprises, and professional education providers. As a senior individual contributor within Constructor. Nexademy team, the Senior Project Manager is responsible for the end-to-end delivery of projects, ensuring they are delivered on time, within budget, and to the highest quality standards, while serving as the primary operational point of contact for customers.

• Develop comprehensive project plans covering scope, timeline, resource allocation, dependencies, and risk assessment.
• Monitor project progress against baseline and proactively identify issues or risks before they impact delivery.
• Implement corrective actions and change management to keep projects on track across scope, schedule, or resources.
• Coordinate internal resources and third parties/vendors to ensure project completion.
• Apply industry best practices, techniques, and standards throughout the project lifecycle.
• Monitor and handle Change Requests required for project implementation.
• Establish and maintain strong, trust-based relationships with clients and stakeholders.
• Effectively communicate project status, progress, challenges, and risks to all parties.
• Manage customer expectations and address concerns proactively.
• Proactively engage with Premier Customers and Partners to ensure alignment on project goals and implementation.
• Oversee Premier customer onboarding for new solutions, manage customization requests, and ensure a smooth handover process.
• Represent Premier Customer interests when discussing feature requests and product issues with Engineering; track and prioritize feature requests, code improvements, and bugfixes.
• Assist with the implementation of new solutions, deployment of packages, hotfixes, and upgrades; perform post-upgrade service availability checks.
• Guide Premier Customers in adopting Constructor Tech best practices, including risk assessments and health checks.
• Maintain availability during Premier Customer business hours to provide timely support.
• Own all support incidents and requests submitted by Premier Customers and drive them to resolution.
• Coordinate escalations and conduct post-incident reviews and root cause analyses (RCAs) on Premier Customer demand.
• Ensure adherence to quality standards throughout the project lifecycle and implement quality improvement initiatives.
• Retain Premier Support Customer CSAT and NPS through outcome-driven activities; own Service Levels and other KPIs per contract terms.
• Report on Premier Support Customers - including trend analysis, current health status, and manager-defined KPIs - on schedule or on demand.
• Keep customer information up to date and shared as internal knowledge content.
• Participate in support-related activities and handle non-premier support tasks per manager's request.
• Continuously build practical experience with Constructor Tech products and related software solutions for education and science.

• Minimum five years of experience in IT project management (internal, customer implementation, and/or consultancy).
• Proven track record of successful project delivery (on time, within budget, and to quality standards).
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Results-oriented, with a focus on measurable delivery outcomes rather than activity.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Fluent English.
• Будет плюсом: PMP certification (preferred); Good understanding of software development methodologies (preferred); Knowledge of German is a bonus

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